Route Coverage Specialist - UniFirst

At UniFirst, we deliver exceptional service to our customers and team members. As a Route Coverage Specialist, you’ll play a vital role in maintaining seamless operations by covering delivery routes when our Route Service Representatives (RSRs) are unavailable. This dynamic role is ideal for someone who thrives in a fast-paced environment and enjoys variety.

Responsibilities

• Develop proficiency across multiple routes, including customer-specific details, to provide top-tier service.
• Safely load, transport, and unload clean garments, flat goods, and other products to customers along established routes.
• Collect and secure used or soiled garments and products for return, ensuring timely and accurate service.
• Provide excellent customer service through positive interactions and clear communication.
• Resolve customer requests independently using problem-solving skills to ensure satisfaction.
• Accurately manage invoices, conduct inventory audits, and maintain vehicle safety and appearance.
• Follow all traffic laws, safety standards, and company policies.
• Collaborate with Service and Management Teams to support new account installations, assist RSRs, contribute to rerouting efforts, and handle collections.
• Upsell products and strengthen customer relationships.
• Share customer feedback and potential solutions with location leadership.
• Stay informed about competitor activity in the local market.

Requirements

• Must be at least 21 years old with a valid driver’s license, a clean driving record, and reliable transportation.
• Meet all Department of Transportation (DOT) requirements, including a physical exam.
• High school diploma, GED, or military service required.
• Strong customer service skills and a team-oriented mindset.
• Prior experience in customer service, route sales, or delivery roles is a plus.
• Comfortable using and learning new technologies.
• Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.

Skills

• Time Management & Adaptability: Ability to adapt to changing routes, conditions, and customer needs.
• Customer-Centric Mindset: Focus on ensuring customer satisfaction in a service-driven company.
• Collaboration & Team Support: Work independently while supporting Service, Production, Sales, and Office teams.

Benefits

• Competitive salary, 401(k) with company match, and profit sharing.
• Health and life insurance.
• Paid time off and employee discounts.
• Tuition reimbursement.
• Continuous training and growth opportunities.
• Inclusive and diverse work environment.

Schedule

Monday–Friday day shift schedule.

About UniFirst

UniFirst is an international leader in the garment services industry, employing over 16,000 team members who serve 300,000 business customer locations across the U.S., Canada, and Europe. We are recognized for our commitment to excellence and inclusivity.