Route Coverage Specialist - UniFirst

About the role

Join us as a Route Coverage Specialist, a key service professional integral to the success of our operations. In this role, you’ll provide exceptional service by stepping in to cover delivery routes when our Route Service Representatives (RSRs) are unavailable. With training on multiple routes, you’ll ensure our valued customers experience seamless service every time. This dynamic, fast-paced opportunity is perfect for someone proactive, agile, and who enjoys variety.

Responsibilities

• Develop proficiency across multiple routes, including customer-specific details, to provide top-tier service.
• Deliver garments and product to customers safely, loading, transporting, and unloading clean garments, flat goods, and other products to customers along established routes.
• Collect and secure used or soiled garments and products for return, ensuring timely and accurate service to meet customer standards.
• Provide excellent customer service, step in and deliver high-quality service, supporting strong customer relationships through positive interactions and clear communication.
• Resolve customer requests independently, using problem-solving skills to ensure satisfaction and maintain customer loyalty.
• Accurately manage invoices, conduct inventory audits, and maintain the safety and appearance of your vehicle.
• Safety: Follow all traffic laws, safety standards, and company policies to ensure the safety and well-being of yourself, your customers, and the company.
• Route Support: Collaborate with the Service and Management Teams to support new account installations, assist RSRs on routes, contribute to rerouting efforts, and collections.
• Effective Communication: Share customer feedback and potential solutions with location leadership. Stay informed about competitor activity in the local market.

Qualifications

• Driver’s License & Safe Driving Record: Must be at least 21 years old with a valid driver’s license, a clean driving record, and reliable transportation.
• DOT Compliance: Meet all Department of Transportation (DOT) requirements, including a physical exam.
• Educational Requirements: High school diploma, GED, or military service required.
• Strong Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
• Relevant Experience: Prior experience in customer service, route sales, or delivery, roles is a plus!
• Tech-Savvy: Comfortable using and learning new technologies to enhance operational efficiency.
• Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.