Route Coordinator/Dispatcher

Labcorp is a global leader in laboratory services, providing insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies, and health systems make confident decisions and improve outcomes. Through unparalleled science, data, technology, and a vast laboratory network, we advance diagnostics, accelerate innovation, and address critical health challenges. By leveraging advanced technologies and data-driven solutions, we enhance operational efficiency and deliver greater value to customers and patients. With global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career, and make a real impact on people’s health worldwide.

About the role

Labcorp is seeking a Route Coordinator/Dispatcher to join our team in Englewood, CO. This role involves coordinating and dispatching specimen pickups, managing high-volume communications, and ensuring optimal service delivery for clients while balancing productivity, cost, and customer expectations.

Responsibilities

• Utilize route management software to schedule, coordinate, and dispatch specimen pickups.
• Manage high-volume email and phone traffic to coordinate resources (employees, vendors, etc.).
• Oversee a specific service area to ensure the best possible solutions for clients.
• Achieve location productivity and expense targets while meeting customer expectations.
• Ensure a balance between customer response time, accuracy, and cost/productivity targets.
• Follow standard procedures for field requests for service and dispatching calls.
• Problem-solve and provide potential resolutions for any specimen-related issues.
• Utilize multiple databases to process requests and inquiries.
• Perform a variety of administrative and clerical duties as needed.
• Develop and coordinate daily route, work, and training schedules for assigned work groups.
• Assist the Branch Manager with administrative duties associated with Professional Services operations.

Requirements

• High school diploma or GED (or equivalent).
• 1 year or more of experience in logistics, customer service, or operations.

Preferred Qualifications

• Prior experience in logistics, customer service, or operations.
• Experience working in a medical courier environment.
• 2 years or more of experience working as a dispatcher.

Skills

• Basic computer and typing skills; experience with Microsoft Office.
• Strong communication skills, both written and verbal.
• Excellent organizational and time management skills.
• Strong attention to detail with the ability to multitask.
• Familiarity with route management software.

Schedule

2nd shift: Monday - Friday, 7:00 PM - 3:30 AM. Additional hours or days may be required as needed.

Pay

Pay range: $18.29 - $26.12 per hour, with an additional 10% shift differential for 2nd shift.

Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits, including:

• Medical, dental, and vision coverage.
• Life, short-term disability (STD), and long-term disability (LTD) insurance.
• 401(k) retirement plan.
• Paid Time Off (PTO) or Flexible Time Off (FTO).
• Tuition reimbursement.
• Employee Stock Purchase Plan.

Employees scheduled to work less than 20 hours per week, casual, intern, and temporary employees are eligible only for the 401(k) plan. Employees on a 7-on/7-off schedule receive all benefits except PTO or FTO.