Rooms Front Office - Front Office Supervisor

About the role

The Omni Viking Lakes Hotel is a 320-room luxury hotel located within the Viking Lakes mixed-use development, adjacent to the Minnesota Vikings headquarters, Twin Cities Orthopedics Performance Center, and TCO Stadium. The hotel offers extensive meeting and event spaces, including a 7,500-square-foot ballroom, a 4,410-square-foot event center, and six two-story hospitality lounges.

Responsibilities

• Ensure all arriving and departing guests are treated with maximum courtesy and served expeditiously.
• Maintain continuous liaison with Management, Reservations, and Housekeeping staff to guarantee quality services that exceed guest expectations.
• Be alert to potential problems and malfunctions of hospitality services and make on-the-spot corrections, and complete second efforts.
• Participate with other members of management in developing plans to deliver special services to selected targeted markets.
• Oversee Loyalty Ambassadors daily tasks.
• Be involved in resolving as many guests' complaints as possible.
• Supervise Bell, Door, Valet Staff, Concierge, and Loyalty Ambassador.
• Ensure Guest Services meet 4- diamond expectation to include: being knowledgeable of all hotel offerings, hours of operations, hotel directionals, proper verbiage/greetings.
• Monitor and update Guest Services Medallia Tracking Board.
• Perform Success Checklist for Bell, Valet, and Concierge staff.
• Performs MOS monthly audits.
• Collaborate with accounting team by solving discrepancies with charges related to guests and groups.
• Aid Management team with Open Folios from guests.
• Aids in OST Meeting content and agenda.
• Aids in Dispatch of Bell Up and Bell Down requests.
• Support Front Office Team during break, peak periods with assisting guests at all times in all areas.
• Support and possibly assist in transporting guests and/or groups throughout the property.
• Contact Transportation various transportation companies to assist with arranging guests' transportation.
• Attend Weekly Resume, Rooms, and Leadership Meetings.
• Schedule in Kronos, edit to payroll, complete gratuity spreadsheet for portage gratuities.
• Aid Sales department in order to assist with any room blocks and changes related to them.
• Oversee/conduct inventory of guest supplies and Concierge supplies and order as needed.

Qualifications

• High School Diploma or equivalent.
• Prior supervisory experience strongly preferred.
• Prior hospitality experience required.
• Ability to teach, develop, and motivate others.
• Must have the ability to multi-task.
• Must have a valid driver’s license.
• Must have an excellent driving record (less than 2 moving violations in the last two years).
• Must be able to stand for extended periods of time and lift 50 lbs.
• Excellent verbal and written communication skills required.
• Must be able to work flexible shifts, including holidays and weekends.

Skills

• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Knowledge of hotel operations and procedures.
• Ability to handle multiple tasks simultaneously.
• Proficient in Microsoft Office Suite.

Benefits

• Medical, Dental, Vision and other healthcare benefits.
• Paid Maternity Leave.
• 401k.
• Paid Time Off Accrual.

Pay

Salary for this position starts at $18.00/hour. Additional associate benefits include discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, continued education opportunities, and more.

Schedule

Full Time Associates at Omni Viking Lakes are entitled to elect the following benefits: Medical, Dental, Vision and other healthcare benefits, Paid Maternity Leave, 401k and Paid Time Off Accrual. Omni Viking Lakes reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race.

Company Information

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is The Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.