Rooms Front Office - Director of Front Office

Responsibilities

• Aid in morning stand-ups with Resort Leadership team.
• Report directly to the Director of Rooms.
• Oversee Front Office Manager, Assistant Front Office Managers, Front Office Supervisors, Front Desk Agents, Concierge and Ideal Service Phone Operators.
• Support Guest Services Manager overseeing Bell, Valet, Transportation and Loyalty teams.
• Assign and complete daily tasks; assist team during call-offs or high business levels.
• Block/assign arrivals for the following day, such as V.I.P.'s, Select Guests, ESP's, Special Requests, etc.
• Check-in and check-out guests.
• Provide lobby support during peak hours.
• Assist Valet and Bell with heavy arrivals or departures.
• Support Concierge team with reservations.
• Run necessary reports: Rate Discrepancy, Checkout with Balance, Daily Credit, etc.
• Create schedule and complete payroll.
• Provide ongoing training to current associates.
• Create training plans and schedules for newly hired associates.
• Hold daily stand-up meetings and monthly All Together Get Together meetings.
• Complete inventory and order necessary supplies.
• Handle guest complaints.
• Attend all relevant Resort meetings including Pre-Cons and Guest Recovery meetings.

Requirements

• Previous Front Office Management experience in a similar Front Office/Rooms environment - 4 Diamond, Resort, Large Property.
• Navigate the interior and exterior of the resort.
• Experience with Property Management Systems (Opera experience preferred).
• Flexible shift work, including weekends and holidays.
• Excellent organizational, supervisory, customer service skills.
• Ability to work under stress and handle challenges professionally.
• Ability to stand for extended periods of time - up to 8 hours per day.

Qualifications

• Must have previous Front Office Management experience in a similar Front Office/Rooms environment - 4 Diamond, Resort, Large Property.
• Must be able to navigate the interior and exterior of the resort.
• Must have experience with Property Management Systems (Opera experience preferred).
• Must be able to work flexible shifts, including weekends and holidays.
• Must have excellent organizational, supervisory, customer service skills.
• Must be able to work well under stressful situations and handle challenges in a professional manner.
• Must be able to walk and stand for extended periods of time - up to 8 hours per day.

Pay

The pay for this position is competitive and commensurate with experience.

Schedule

The schedule for this position is flexible and includes weekends and holidays.