Director of Front Office

About the role

The Renaissance Indianapolis North is a distinguished property within Pyramid Global Hospitality's portfolio. As one of the best employers in the area, we offer competitive benefits, including a 401(k) plan with a company match and attractive bonus programs. We seek individuals passionate about service who embody our core values of personal development, people, and a desire for success.

Responsibilities

• Oversee daily front desk operations, including check-ins, check-outs, reservations, and guest inquiries.
• Maintain alignment with hotel policies and brand standards.
• Ensure accuracy in guest records, billing, and payment processing.
• Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
• Foster a positive work environment and promote teamwork among associates.
• Monitor staff performance and provide coaching and feedback.
• Recruit, train, schedule, and supervise front desk associates.
• Address and resolve guest complaints and special requests promptly and professionally.

Requirements

• Bachelor’s degree in hospitality management or related field preferred.
• 3-5 years of experience in front desk or hotel operations, with at least 1-3 years in a supervisory role.
• Experience with property management systems and hotel reservation software preferred.
• Excellent customer service and conflict resolution abilities.
• Strong leadership, communication, and problem-solving skills.
• Ability to work flexible hours, including weekends and holidays.

Pay

$70,000

Schedule

Flexible hours, including weekends and holidays.