Director of Front Office

About Our Property

The La Quinta Resort and Club prides itself on being the best employer in the area. Our core values include personal development, people, and a desire for them to succeed. We believe each member of our team plays a key role in delivering outstanding service and memorable experiences for each guest.

Job Description

We are seeking a highly motivated, customer-focused leader to join our leadership team as Director of Front Office. The ideal candidate will have a proven track record of developing a team to provide exceptional service, be open to learning and leading by example, respond professionally and courteously to guests and team members, and support the team both personally and professionally.

In collaboration with the Resort Manager, the Director of Front Office will lead the Front Office Operations team (Front Desk, Bell Services, Valet and PBX Communications) to provide exceptional service to our guests. This role will maintain established quality standards, lead training efforts to influence the company culture, and drive service standards.

The Director of Front Office will also have influence over long-range goals and planning. Experience leading a successful Rooms Operations team, enjoying engagement with people from around the world, and making meaningful connections, as well as taking steps to "WOW" guests, is desired.

What are we looking for?

Your role will involve overseeing the Rooms operations to lead the team in helping guests discover their "Wanderlust" experience. You will be the leader of the Service Culture, involved in the financial performance of the hotel, and responsible for developing and mentoring a leadership team. You will ensure proper training materials are in place and used by each department, implement coaching, career planning, and recognition programs for all associates, and lead the team to ensure revenue maximization and accurate forecasting of occupancy.

You will participate in Revenue Optimization Committee (ROC) meetings, serve as a member of the Executive Committee, and lead by example to ensure all guest interactions are handled in a professional manner. You will provide exceptional customer service by being engaging and taking sincere interest, helping to resolve problems and "WOW" guests through recovery when things aren't quite right, and interacting with hotel/resort staff in a professional manner, assisting other departments with necessary information.

Pay

$115,000 - $125,000

Benefits

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off. Additionally, we provide unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. We are also committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

About the Role

This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Pyramid Global Hospitality is an equal opportunity employer and celebrates diversity. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications, and specific office location. This may differ in other locations due to cost of labor considerations.