Room Technology Supervisor

Job Summary

The Academic IT (AcadIT) division within Health Information & Technology Services (HITS) supports education and research at the U-M Medical School by providing software, infrastructure, device support, and custom projects. We seek a motivated individual with technical skills and customer service experience to support faculty and students with instructional technology.

Responsibilities

• Provide daily supervision and technical/administrative leadership for the Room Technology Team across the MM Ann Arbor Campus, including coverage adjustments during periods of heavy workload, absences, or special circumstances.
• Oversee training and mentor staff; responsible for staff hiring, onboarding, annual evaluations, timesheet approvals, and time-off request management.
• Navigate in enclosed spaces in the vicinity of numerous electronic components.
• Maintain equipment, including cleaning, tracking, inventory management, and conducting maintenance audits; support web-based reservation and asset management systems.
• Stay current with collaboration technology, audiovisual technology and enterprise applications; assist in evaluating, testing, documenting, and implementing new technologies.
• Work with the appropriate facilities group to maintain room functionality and replenish supplies.
• Foster a respectful, cooperative work environment, valuing and seeking input from all team members.
• Communicate and cooperate with colleagues on projects and technologies through team meetings and electronic communication.

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 3+ years with team leadership experience.
• 7-10 years progressive IT experience in a complex environment.
• Experience that includes desktop, audiovisual, oversight of IT projects, project planning, problem and change management, and leadership responsibilities.

Desired Qualifications

• Experience working in the academic medical and healthcare environments.
• Demonstrated experience leading and working in a team-oriented and collaborative environment.
• Practical analytical, verbal, and written communication skills, computer, and interpersonal skills.
• Experience providing in-person support for AV equipment.
• Previous working experience with MediaSite, Kaltura, SharePoint, Zoom, Teams.
• Flexibility and adaptability to a changing environment is required, including the ability to manage under deadline pressure, ambiguity, and changing priorities.
• Demonstrated ability to communicate effectively with those with different levels of technology comfort and understanding.
• Excellent customer service experience and desire to provide high-quality solutions.
• Desire to work in a team-based collaborative environment.