Room Service Server - Part Time

About the Role

The Pfister Hotel, a premier luxury hotel in downtown Milwaukee with over 130 years of iconic history and AAA Four Diamond status for over 50 consecutive years, is seeking an individual to deliver exceptional in-room dining service.

Responsibilities

• Deliver exceptional in-room dining service by accurately presenting, delivering, and setting up food and beverage orders in guest rooms while maintaining The Pfister's luxury hospitality standards.
• Ensure all orders are prepared, transported, and presented with attention to detail, including verifying accuracy, quality, and proper presentation before delivery.
• Provide professional and personalized guest service by responding promptly to requests, answering menu questions, and anticipating guest needs to enhance the overall dining experience.
• Maintain cleanliness and organization of service areas, hallways, trays, carts, and equipment, while adhering to food safety, sanitation, and hotel policies.
• Process guest checks and payments accurately, communicate effectively with kitchen and hotel teams, and assist with room service operations to ensure efficient and seamless service throughout each shift.

Requirements

• High school diploma or equivalent preferred; previous restaurant, hotel, room service, or hospitality experience preferred.
• Ability to provide exceptional guest service with a professional, friendly, and polished demeanor in a luxury hotel environment.
• Strong communication and interpersonal skills, with the ability to interact effectively with guests, team members, and hotel departments.
• Ability to lift and carry food trays, carts, and supplies up to 30-50 pounds and remain on your feet for extended periods throughout the shift.
• Availability to work a flexible schedule, including evenings, weekends, holidays, and varying shifts based on business needs.

Benefits

• Competitive pay, early wage access, and paid time off.
• Discounted on-site self-parking.
• 401(k) employer match.
• Access to Employee Assistance Programs.
• Career growth opportunities, with the ability to transfer between properties while maintaining service longevity.
• Complimentary, well-balanced meal every shift.
• Room discounts at Marcus Hotels & Resorts, Historic Hotels of America, and Preferred Hotel properties.
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, spas, and discounted movie tickets at Marcus Theaters.
• Health and benefit packages available for full-time associates.

Pay

$7.47 per hour.

Schedule

Part-time, hourly, with a flexible schedule including evenings, weekends, holidays, and varying shifts based on business needs.

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.