Room Service Server - Hotel Paso Del Norte - El Paso, TX

Position Summary

TO DELIVER AND SERVE FOOD AND/OR BEVERAGE ITEMS IN A FRIENDLY, COURTEOUS AND TIMELY MANNER RESULTING IN GUEST SATISFACTION.

Essential Job Duties and Responsibilities

• SET UP ROOM SERVICE TRAYS AND TABLES IN ANTICIPATION OF INCOMING ORDERS (15%).
• RETRIEVE CHECK FROM ORDER TAKER, SET TABLE AND PICK UP ORDER FROM THE KITCHEN OR BAR (30%).
• CARRY TRAYS UP TO 30 LBS. OR PUSH WHEELED CARTS TO DELIVER ROOM SERVICE ORDERS TO GUESTS IN A FRIENDLY AND COURTEOUS MANNER TO ENSURE GUEST SATISFACTION (30%).
• REMOVE TRAYS AND TABLES FROM GUEST FLOORS AND RETURNING THEM TO DESIGNATED LOCATIONS (10%).
• PREPARE COMPLIMENTARY FRUIT BASKETS AND DELIVER TO GUEST ROOMS (10%).

Other Duties

• ATTEND MANDATORY MEETINGS.
• SET UP ROOM SERVICE TRAYS AND TABLES.
• DELIVER ROOM SERVICE ORDERS IN A PROFESSIONAL MANNER.
• PERFORM ALL ASSIGNED SIDEWORK SUCH AS REPLENISHING CONDIMENTS AND RESTOCKING SIDESTANDS.
• ABIDE BY ALL STATE, FEDERAL AND CORPORATE LIQUOR REGULATIONS PERTAINING TO SERVING ALCOHOLIC BEverages.
• PERFORM GENERAL CLEANING TASKS TO ADHERE TO HEALTH AND SAFETY STANDARDS.
• KEEP WORK AREA CLEAN AND ORGANIZED.
• COMPLETE OTHER DUTIES AS ASSIGNED BY SUPERVISOR.

Assimilate Into The Hilton Family Pride/Care Culture

• UNDERSTAND, SUPPORT AND PARTICIPATE IN ALL ELEMENTS OF PRIDE/CARE.
• DEMONSTRATE WORKING KNOWLEDGE OF THE SERVICE STANDARDS.

Physical Requirements

• FREQUENCY KEY: NEVER – 0 HOURS; RARE – UP TO 1 HOUR; OCCASIONAL – 1-3 HOURS; FREQUENT – 3-6 HOURS; CONSTANT – 6-8 HOURS
• PHYSICAL ACTIVITY FREQUENCY: SITTING OCCASIONAL; WALKING CONSTANT; CLIMBING STAIRS OCCASIONAL; CROUCHING/BENDING/STOOPING FREQUENT; REACHING CONSTANT; GRASPING CONSTANT; PUSHING/PULLING FREQUENT; NEAR VISION CONSTANT; FAR VISION CONSTANT; HEARING FREQUENT; TALKING FREQUENT; SMELL FREQUENT; TASTE OCCASIONAL; LIFTING/CARRYING (# LBS) FREQUENT – UP TO 50 LBS.

Amazing Benefits

• Team Driven and Values Based Culture
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k) with company match
• Employee assistance program
• Employee discount
• Flexible schedule
• Referral program