Room Service Order Taker

Responsibilities

• Answer guest calls and respond to requests through the hotel's chat application, accurately taking in-room dining orders while accommodating special requests and dietary preferences.
• Offer quick, correct, precise and friendly service while accommodating guests’ specific requests and ensuring timeliness of service.
• Deliver exceptional, personalized service to every guest in accordance with Four Seasons Standards, creating memorable in-room dining experiences.
• Enter guest orders accurately into the hotel's point-of-sale (POS) system and communicate special requests clearly to the culinary team.
• Cook, assemble, and organize dining carts, trays, and guest amenities to ensure exceptional presentation and service.
• Coordinate the timely delivery of in-room dining orders with In-Room Dining Servers to ensure accuracy, efficiency, and adherence to Four Seasons service standards.
• Create, assemble, and deliver guest amenities and special occasion arrangements to enhance each guest's stay.
• Maintain comprehensive knowledge of food, beverage, and wine offerings to confidently answer guest questions and provide recommendations.
• Ensure all guest requests are handled promptly, professionally, and with attention to detail.
• Communicate effectively with guests, culinary teams, and fellow team members to ensure smooth operations and exceptional service.
• Perform opening, closing, and side-work duties, including polishing silverware, stocking supplies, organizing service areas, and maintaining cleanliness.

Qualifications

• 1 or more years experience in Food and Beverage.
• Previous Experience in hotel and fine dining preferred.
• Requires reading, writing and oral proficiency in the English language.
• Able to operate computer equipment and other food & beverage computer systems, including MICROS, Microsoft Office, OpenTable and labor management and payroll systems.
• Willingness to work a flexible schedule in order to accomplish all major responsibilities.
• Ability to safely lift, push, pull, and transport trays, carts, and equipment weighing up to 40 pounds.
• Ability to stand and walk up to 8 hours.

Benefits

• Discounted housing available
• Employee Travel Program!
• Medical, dental and vision insurance for you and your family
• 5 Weeks PTOR
• Retail, spa and F&B discounts
• Free Employee Cafeteria meals
• Free uniform dry cleaning
• Discounted/transferable ski passes
• Free ski storage