Room Service Manager

About Four Seasons

Four Seasons is powered by its people. They strive to become better, push themselves to new heights, and treat each other as they wish to be treated. Their team creates amazing experiences for guests, residents, and partners through luxury with genuine heart. They believe in creating a world-class employee experience and company culture where everyone is recognized, welcomed, and treated with respect.

The opportunity to work at Four Seasons Hotel One Dalton Street, Boston is currently open for a Room Service Manager. This role is based in the heart of the Back Bay, overlooking the city skyline.

Essential Functions Of The Job

• Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s Room Service Department to ensure that established cultural and core standards are met.
• Long-range strategic planning for outlet operation.
• Ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
• Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment.
• Dedicated to an attentive and distinctive experience for 24-hour a day in-room dining and in-room private bar services.
• Work closely with the Director of Food & Beverage and Executive Sous Chef to design effective menu and amenity options while ensuring excellent product quality at a fair price.
• Attend regular operational meetings to ensure effective coordination and cooperation between departments.
• Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
• Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.

Who We Look For

We look for employees who share the Golden Rule; people who, by nature, believe in treating others as they would have them treat them. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

Knowledge And Skills

• College degree preferably specializing in hotel/restaurant management or equivalent experience is required.
• Experience: Two to three years previous experience in management position in Food & Beverage.
• Skills and Abilities: Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. Working knowledge is generally learned on-the-job.
• Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting.
• Requires ability to operate computer equipment and other food & beverage computer systems.
• Requires reading, writing and oral proficiency in the English language.

Visa Requirements

Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered. US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship.

Some Benefits

• Salary Range: $85,490 - $89,115
• ZERO-COST Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days
• Complimentary Life insurance
• MATCHED 401(k) Retirement Plan after 1 year
• COMPLIMENTARY and DISCOUNTED Employee Travel program after 6 months around the world
• COMPLIMENTARY daily Employee Meals
• DISCOUNTED Parking and Public Transportation
• ROBUST TIME OFF PLAN: Paid Time Off, Holidays, Personal Days, Floating Holidays

Equal Opportunity, Affirmative Action Employer

Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Under Massachusetts law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test.

An employer who violates this law shall be subject to criminal penalties and civil liability.