Room Service Expeditor

If you're eager to showcase your talents in a prestigious, full‑service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. As a Room Service Server at Grand Geneva Resort & Spa, you’ll create extraordinary guest experiences by swiftly answering calls, taking and delivering orders with precision, and ensuring every step—from the expo line to the guest room—radiates efficiency and excellence.

Responsibilities

• Master all menu items, garnishments, and proper plate setups for food and beverage outlets.
• Handle all In‑Room Dining phone calls, including taking orders, quoting delivery times, and answering menu or restaurant questions.
• Take restaurant reservation phone calls and assist guests with reservations and inquiries.
• Expedite food from the kitchen, ensuring table‑ready presentation.
• Deliver orders, condiments, and additional requests promptly and with urgency.
• Greet guests using the 15/5 rule whenever possible to ensure a welcoming experience.
• Perform general cleaning tasks to meet health standards and maintain a clean work environment.
• Support team members and complete additional duties as requested by guests or supervisors.

Requirements

• Flexible schedule availability, including nights, weekends, and holidays.
• High school diploma (or equivalent) and at least one year of fine dining or room service experience.
• Basic knowledge of food service and delivery standards; ability to obtain any government‑required license or certificate.
• Strong memory for menu details, including proper plateware setup and garnishments.
• Ability to lift and transport trays up to 40 lb through crowded spaces continuously during shifts.
• Positive attitude, teamwork, and motivation during both busy and slow periods.
• Capable of multitasking efficiently with exceptional execution.
• Effective communication skills, English fluency, and the ability to build strong relationships with team members and guests.

Benefits

• Free, well‑balanced meal every shift.
• Discounted gym membership.
• Room discounts at Marcus Hotels & Resorts.
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa.
• Free parking.
• “Two for one” movie theater coupons at Marcus Theatres.
• Ability to grow your career and transfer from one property to another.
• Early wage access.
• Paid time off.
• Flexible scheduling.
• Medical, dental, and vision insurance (offered after 30 days of employment), company‑paid life insurance, employee assistance program, and 401(k) with employer match.
• And more.

About Us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60‑year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.