Room Service

Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. Enjoy sweet hospitality and iconic chocolate details around every corner.

About the role

This position is responsible for the transportation and serving of food and beverage items to and from guests via the room service operation and its related functions at the Hershey Lodge.

Responsibilities

• Arrange room service carts in a professional and appealing manner*
• Maintain an adequate amount of room service supplies*
• Maintain a complete knowledge of menu and all related menu items*
• Understand the room service process to be able to direct the guest and answer any questions*
• Complete fundamental mathematics
• Operate the Point of Service System and handle guest concerns and questions in a thorough and professional manner*
• Serve and handle alcoholic beverages*
• Deliver guest food orders and amenities*
• Perform other duties as assigned

*Essential functions of this job

Requirements

• Must be at least 18 years of age or older
• Must successfully complete RAMP training by passing the required test within the established probationary period

Skills

• Demonstrate a capacity to operate the Point of Sale system and complete elementary math functions
• Responsible for cash, credit card, and room charge handling
• Demonstrate complete organizational skills both in paperwork and work area
• Able to communicate effectively to co-workers and other staff
• Able to work in a fast-paced environment (50% of the shift)

Schedule

• Part-time, year-round position
• Schedule may include days, evenings, weekends, and holidays based on operational needs
• Primarily 1st shift; flexible shifts to include evenings, weekends, and holidays
• Union position; schedule based on union seniority and will most likely include evening and weekend hours

Job Demands

• Able to stand, bend, stoop, and push up to 40 lbs
• Able to work in a safe and professional manner

Benefits

• FREE admission and parking to Hersheypark upon receiving Employee ID
• Discounts on food and shopping