Room Service Attendant

About the role

As a Room Service Attendant you will be a part of a cohesive team that strives to achieve premier patient food services. You will support patient meal service which may include setting up tray work stations, preparing/portioning assigned foods according to correct quantities, and/or assembling patient trays. You may help with providing patient menus and meal requests, and collaborate together with Nutrition Techs and Dietetic Technicians. You may also provide patients with their meal trays, helping them open their food and beverage, and providing excellent customer service.

Responsibilities

• Visits patients to obtain or discuss menu selections based upon dietary orders
• Enters or records all daily patient meal selections and preferences for one or more patient units
• Demonstrates appropriate judgment with modified diets, food and menu knowledge when relating to patients
• Requests Diet Tech or Dietitian assistance when needed
• Edits patient menus as required
• Provides patient meal service which may include setting up tray work stations, preparing/portioning assigned foods according to correct quantities, and/or assembling patient trays
• Delivers and serves meals while making independent judgments about special requests, snacks and nourishments
• Provides excellent customer service on the phone or in person and resolves customer complaints effectively and efficiently
• Maintains food handling and sanitation standards to meet licensing agency requirements
• Interacts with patients and families, other food service staff, nursing staff, dietetic technicians and dietitians
• Requires the ability to follow a work routine, to work quickly and correctly while providing good customer service and maintaining dietary, food quality and sanitation standards
• Resolves minor problems with patient menus and trays

Qualifications

• Requires reading, writing and mathematical skills
• Skills and knowledge of nutrition services as typically gained through one to two years of related experience
• Requires effective interpersonal communication skills and a friendly customer service attitude
• Requires the ability to follow instructions and safety guidelines for working with cleaning chemicals
• Requires the ability to learn and work with business computer software and point of sale systems
• Requires the ability to learn food handling regulations and pass certification tests as required
• Must have demonstrated effective customer service skills

Preferred qualifications

• High school diploma/GED or equivalent working knowledge
• Understanding of nutrition services, common modified diets, and portion measures
• Additional skills and knowledge in health care nutrition services preferred
• Bilingual skills preferred in some assignments
• Additional related education and/or experience preferred

Pay

You will enjoy an additional $1/hour flat rate weekend differential for all hours worked on the weekend.

Schedule

This is a full time position and candidates must be available to work both 5:30am-2pm & 11:30am-8pm shifts and does include the weekends (generally have 2 days off during the week).

Benefits

• Free uniforms including one pair of shoes yearly