Room Attendant

Position Summary

The Room Attendant is responsible for maintaining clean and orderly guest rooms, restocking amenities, and reporting any maintenance issues to ensure a high standard of service.

Duties And Responsibilities

• Provide a clean and safe environment for guests by cleaning and maintaining guest rooms and common areas.
• Vacuum carpets, dust furniture, clean floors, and ensure all surfaces meet cleanliness standards.
• Collect dirty linens and transport them to the laundry area, delivering fresh linens to room attendant carts as needed.
• Restock guest room amenities, including towels, soaps, and toiletries.
• Respond to guest requests in a timely manner, such as delivering extra linens or items from the front desk.
• Auxiliary duties include assisting with deep cleaning and organization of common areas and maintaining the lobby functions.
• Report any safety, maintenance, or housekeeping concerns to management.
• Adhere to lost and found procedures, guest safety protocols, and hotel policies.
• Acknowledge and greet guests in public spaces, anticipating and addressing their needs.
• Ensure efficient completion of daily room cleaning assignments in a timely manner.
• Use supplies and equipment responsibly, reporting any shortages or issues to management.
• Maintain a friendly and professional demeanor with guests and team members.
• Follow established schedules and support other departments as needed, performing additional tasks assigned by management.
• Comply with hotel safety guidelines and procedures to ensure a secure environment for guests and staff.

Position Requirements

• Must be able to stand for extended periods, frequently moving within and about the facility.
• Ability to carry or lift items weighing up to 50 lbs and push/pull up to 200 lbs.
• Must frequently handle objects and equipment necessary for cleaning and maintenance tasks.
• Basic reading and writing skills for understanding assignments, checklists, and guest requests.
• Flexibility to work nights, weekends, and holidays as needed.