Room Attendant - Holiday Inn Express Medical Center Fargo ND

About the role

Cleans and prepares guest rooms and public areas by meeting established standards of cleanliness and propriety to assure guest satisfaction and maximize revenues. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

Responsibilities

• Retrieves items from shelves and storerooms, sets up cleaning cart with supplies, constantly maintaining carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms.
• Cleans and wipes windows, doors, walls, closets, and fixtures in rooms, public areas, and hallways, often using ladders or stools to clean hard-to-reach areas, to maintain a clean, presentable, and attractive facility at all times.
• Washes shower walls and tub, cleans toilet(s) and stall walls if applicable, wipes exposed pipes, cleans mirrors, sink(s), and walls to have clean and sanitary guest and public restrooms.
• Replaces towels, soaps, and all room amenities and restocks literature that has been removed by previous guests or is soiled and torn to ensure adequate supply for arriving guests.
• Washes all hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas.
• Dusts and polishes all furniture, fixtures, and wall hangings, including using a duster to reach vents and ceiling corners to remove dust and cobwebs.
• Strips bed of all linen and remakes with fresh, checking bedspread, blankets, and bed pads for cleanliness, replacing if soiled.
• Lifts mattresses to check for soil between mattresses and under the bed.
• Checks closet for cleanliness, wiping closet door, handle, and overhead shelves, and restocking guest room supplies such as hangers, extra blankets, and pillows.
• Vacuums rooms, public areas, and hallways, operating vacuums weighing up to 25 lbs., and lifting/moving heavy furniture to vacuum the entire area of carpet, including underneath furniture and hard-to-reach areas.
• Inspects all door and window locks to ensure they are in working order and immediately alerts management to any unsecured or unsafe situation for the safety of guests and employees.
• Inspects all room equipment (TV, lights/lamps, faucets, radios) to ensure proper working order and immediately reports all room status and maintenance deficiencies, in writing, to the Executive Housekeeper for prompt repair/resolution.
• Secures and maintains custody of equipment, keys, and supplies at all times to protect and preserve hotel property.
• Assists the laundry department by retrieving soiled linen from carts throughout the hotel, sorting laundry into correct size loads, utilizing industrial washers, dryers, and pressers, folding, and distributing the cleaned linen to storage closets and/or carts.
• Cleans patio/balcony areas by sweeping or hosing the floor and wiping down all furniture and fixtures, picking up garbage, and cleaning patio/balcony doors and windows.
• Provides assistance to other employees and departments to contribute to the best overall performance of the department and hotel.
• Maintains a friendly, cheerful, and courteous demeanor at all times.
• Performs other duties as assigned, requested, or deemed necessary by management.

Requirements

• High School diploma/Secondary qualification or equivalent.
• Experience with Marriott, Hilton, IHG, Wyndham, or cleaning standards.
• Basic knowledge of general cleaning principles, use of cleaning products, and operation of standard cleaning equipment.
• Vision ability to see minute debris and dirt in poorly lit areas and to read written instructions and computer print-outs.
• Upper body strength to lift up to 50 lbs. continually throughout an 8-hour shift.
• Finger, hand, and upper body dexterity to push, pull, and move levers, equipment, and furniture throughout an 8-hour shift.
• Ability to work with arms raised above head throughout an 8-hour shift.
• Ability to maneuver fully loaded maid cart, weighing up to 50 lbs., through hallways and into/out of closets during the entire workday.

Skills

• Passionate about people and service.
• Strong communication skills for interacting with guests and employees.
• Reading and writing abilities for completing paperwork, logging issues/complaints/requests/information updates, etc.
• Problem-solving, reasoning, motivating, and training abilities.
• Ability to work a flexible schedule including nights, weekends, and/or holidays.

Material/Equipment Used

• Basic residential cleaning equipment such as vacuums, floor buffers, and carpet cleaning equipment.
• Cleaning cart.
• Ladder/stepping stool.
• Commercial washers, dryers, and pressers.

Work Environment

• Exposure to hazardous chemicals on a continual basis.
• Prolonged strenuous physical activity in an indoor climate-controlled environment.
• Excessive heat and humidity in laundry.

Pay

$17.50 per hour

Benefits

• Team-driven and values-based culture.
• Medical/Dental/Vision coverage.
• Vacation & Holiday Pay.
• Same-day pay available.
• Employee Assistance Program.
• Career Growth Opportunities/Manager Training Program.
• Reduced Room Rates throughout the portfolio.
• Third-Party Perks (Movie Tickets, Attractions, Other).
• 401(k).
• Life insurance.
• Referral program.