Room Attendant

About the Role

The Room Attendant reports to the Housekeeping Supervisor and/or Executive Housekeeper, ensuring the cleanliness and maintenance of assigned rooms and suites, while upholding guest safety and satisfaction.

Responsibilities

• Report to the Housekeeping Office at the beginning and end of each shift to pick up and return keys.
• Clean and maintain assigned rooms and suites daily, including bed stripping, bathroom cleaning, vacuuming, dusting, checking room lights and television, spot cleaning, and stocking supplies.
• Report missing items and needed repairs to the supervisor.
• Maintain equipment used in work and ensure guest safety and well-being.
• Keep doors closed during cleaning for safety and security.
• Take all lost and found items to the Housekeeping office immediately.

Requirements

• Comprehensive knowledge of the English language for effective communication with guests, associates, and vendors.
• Ability to accurately report information and follow safety training for proper health techniques.
• Adherence to all StepStone and hotel policies and procedures.
• Attendance at required meetings.
• Knowledge of all hotel departments and functions.
• High school education preferred; relevant training and experience required.
• Additional language ability preferred.

Qualifications

• Ability to lift, push, bend, stoop, reach, and perform manual tasks.
• Hearing, writing, and reading skills.
• Ability to pull a minimum of 20 pounds.

Skills

• Personal effectiveness in completing tasks thoroughly and professionally.
• Ability to adjust to high-pressure conditions and embrace change.
• Commitment to personal growth and development.
• Professional conduct and appearance, setting standards for all associates.
• Clear and effective communication, active listening, and conflict resolution skills.