Room Attendant

Responsibilities

• Clean, dust, wax, scrub, polish and service guest rooms daily in accordance with hotel procedures
• Stock cart with guest room supplies at beginning and end of shifts
• Greet all guests
• Replace linens on beds and replenish guest room supplies and amenities
• Empty wastebaskets
• Rearrange furnishings, drapes and room accessories
• Leave the guest room in uniform arrangement as determined by the Executive Housekeeper and make sure the door is closed and the room is locked
• Report any damage, hazards, repairs, and strangers in assigned areas
• Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost‑and‑found item, documenting the date, location, description, and the name of the person who found it
• Responsible for all keys signed out for the shift
• Clean all corridors and service areas
• Respond to any projects or requests developed by the Housekeeping management team
• Perform all other tasks as assigned by supervisor

Qualifications

• High school education or equivalent; or up to six months related experience or training; or equivalent combination of education and experience
• Ability to read and recognize similarities and differences between words and between series of numbers
• Ability to print and speak simple sentences
• Ability to apply common‑sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to deal with problems in situations
• Must be able to communicate with guests
• Must be able to recognize situations which may involve guests that require immediate supervisory attention
• Must know and use reasonable care for the safety and security of the guests

Physical Requirements

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to feel objects, tools, or controls; stoop, kneel, crouch, or crawl; and communicate. The employee frequently is required to sit and reach, and is occasionally required to climb or balance. The employee must regularly lift and/or move up to 25‑30 pounds and frequently lift and/or move up to 50 pounds.