Room Attendant

About the Role

Provides excellent guest service in an efficient, courteous, professional manner; following standards of friendly hospitality while adhering to guidelines and procedures. This position is responsible for the cleanliness of guest rooms as well as the usage and organization of supplies.

Character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Potential associates must pass appropriate security clearances.

Responsibilities

• Clean vacant dirty rooms to guest-ready status and return occupied dirty rooms to an occupied clean status within specified time and accuracy constraints per brand standard.
• Maintain a crisp, clean, and professional appearance daily adhering to grooming and uniform standards.
• Follow all cleaning procedures outlined in the housekeeping training with every assignment.
• Follow general clean procedures every 90 days.
• Report any discrepancies or hazardous conditions to the immediate supervisor immediately.
• Assist in maintaining other areas of the hotel in a clean and orderly condition (e.g., associate breakroom, restrooms, public areas, stairwells, and back of the house).
• Respond to guest requests and inquiries immediately.
• Have a thorough knowledge of emergency procedures and understand the safety and security needs of guests and associates.
• Communicate professionally with guests and co-workers via messages, communication log books, and other methods.
• Exercise discretion to maintain guest privacy.
• Perform other duties as assigned, provided the associate is capable.

Requirements

• Prior housekeeping experience in lodging, housing, hotels, hospitals, or care facilities preferred.
• High school diploma or equivalent.
• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Must be able to stand for eight hours, bend, stretch, reach, crawl, and kneel.
• Must be able to see and hear.
• Must be able to work alone without direct supervision and as a team member.
• Must be able to multi-task while remaining service-centric.
• Must be able to learn and use computer systems necessary for daily tasks (e.g., Quore, Hotel Effectiveness).

Skills

• Proper handling of linens, terry, and other supplies while keeping sanitation and cost controls in mind.
• Knowledge of guestroom cleaning procedures and safety/security measures.
• Maintain designated minutes per room.
• Follow cleaning procedures in a systematic fashion.
• Assist with guest issues professionally while maintaining a hospitable and caring attitude.
• Thorough knowledge of materials, supplies, and equipment used in the housekeeping department.

Working Conditions

• This position requires a physical presence at the hotel and is not conducive to telecommuting or remote work.
• Standing and walking for long periods while maintaining a friendly professional image.
• May be required to work any day/shift, including weekends.

Career Advancement

• Room Inspector
• Housekeeping Manager