Room Attendant

About the role

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels. The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

Responsibilities

• Thoroughly clean guestrooms according to standards
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up
• Remove all trash and dirty linen from guestrooms and hallways
• Keep all hallways, public areas and closets clean, neat and vacuumed
• Restock housekeeping cleaning cart for next day's use
• Replenish chemical bottles
• Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager
• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager
• Handle items for “Lost and Found” according to the standards
• Ensure overall guest satisfaction

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred
• Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
• Ability to stand during entire shift
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner