Room Attendant

Overview

The Room Attendant is crucial for maintaining the highest standards of cleanliness and guest satisfaction in our hotel. This role ensures the cleanliness, order, and efficient operation of all guest rooms, as well as providing essential support to our guests and housekeeping team.

Key Responsibilities

• Clean and prepare guest rooms, including stayover and check-out rooms, adhering to established hotel procedures and brand standards.
• Remove soiled linens and towels and place in back landings.
• Made beds, change linens, and replace towels.
• Thoroughly clean and sanitize bathrooms, including showers, toilets, sinks, and floors.
• Dust, polish, and wipe down all surfaces.
• Service minibars.
• Vacuum carpets and mop hard floors.
• Empty trash receptacles and replace liners.
• Replenish in-room amenities such as toiletries, coffee supplies, and stationery.
• Arrange all clothing items in occupied guestrooms are folded neatly.
• Report any maintenance issues, safety hazards, or damaged items promptly utilizing HotSos.
• Maintain a neat, organized, and well-stocked housekeeping cart and linen closet.

Operational Support

• Operate and maintain cleaning equipment safely and effectively.
• Handle guest requests and inquiries promptly and courteously.
• Handle chemicals and cleaning agents according to safety guidelines.
• Perform the duties of a house attendant as needed.

General Duties

• Adhere to all health, safety, and sanitation regulations, including OSHA standards, particularly those related to engineering and maintenance.
• Work independently and efficiently, as well as collaboratively within a team.
• Manage time effectively and prioritize tasks in a fast-paced environment.
• Interact with guests and team members with basic communication skills.
• Knowledge of proper cleaning techniques and equipment usage is desirable.

Qualifications

• Prior experience in housekeeping or a similar role, preferably within a hotel or hospitality environment, is a plus.
• Exceptional attention to detail and a commitment to high-quality work.
• Strong organizational skills.
• Ability to manage time effectively and prioritize tasks in a fast-paced environment.
• Basic communication skills to interact with guests and team members.
• Knowledge of proper cleaning techniques and equipment usage is desirable.

Physical Requirements

• Ability to stand, walk, pull, push, bend, stoop, and lift for extended periods.
• Ability to lift and carry up to 25-30 pounds.
• Manual dexterity to operate cleaning equipment and handle supplies.
• Ability to work flexible hours, including weekends and holidays, as needed.

Why Join Extell Hospitality Services?

EHS is dedicated to delivering exceptional hospitality through operational excellence and innovative strategies. This role provides an opportunity to lead a high-profile property and contribute to the success of a flagship operation in one of the world’s most dynamic environments.

Additional Considerations

• Benefits: Comprehensive health, dental, vision, 401(k) matching, and other standard perks.