Room Attendant

About the Role

We are seeking a reliable and detail-oriented Housekeeper to join our team. As a Housekeeper, you will be responsible for maintaining the cleanliness and orderliness of our facilities. You will perform a variety of cleaning tasks and ensure all rooms and common areas are tidy and presentable. The ideal candidate will have excellent organizational skills and a strong work ethic.

Responsibilities

• Enter and prepare rooms for cleaning.
• Perform tasks including dusting, vacuuming, mopping, cleaning bathrooms, removing and remaking beds, cleaning closets, etc., while following standard operating procedures.
• Replenish guestroom and bath supplies.
• Perform rotation cleaning duties (e.g., steam-clean carpets, spring cleaning, super cleaning, etc.) as required.
• Perform minor maintenance duties such as changing light bulbs, filters, etc.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests, maintaining positive guest relations at all times.
• Assist guests with inquiries about resort services/features and local attractions/activities.
• Respond to and resolve guest calls, requests, and complaints.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Update the status of rooms cleaned on the assignment sheet.
• Return and restock the cart at the end of the shift.
• Work to achieve and exceed guest satisfaction scores.
• Assist team members, being ready and available to lend a helping hand.
• All other duties as assigned.

Responsibilities listed may not include all tasks or apply to all resort locations. An official job description will be provided and signed on the first day of employment.

Qualifications

• High School Diploma/GED
• Previous hotel-related experience

Skills

• Strong attention to detail and a high standard of cleanliness
• Ability to work in a fast-paced environment with accuracy

Benefits

• Competitive Salary
• Paid Time Off and Paid Holidays
• Career Growth
• Medical/Dental with employer contribution
• Voluntary Life Insurance, Disability, and Aflac Insurance
• Company-paid life insurance and long-term disability
• 401(k) retirement plan
• Travel Perks to Resort Locations
• Company Perks Program

At Capital Vacations, we are united by a common purpose of “Travel. Gather. Smile. Repeat.” We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us fulfill our purpose.