Rooftop Server, Part-time

About the role

Experience swanky rooftop vibes without the pomp and circumstance. Located at Perry Lane Hotel in Savannah’s historic district, the rooftop bar offers exquisite views, premium cocktails and a curated wine list. The Luxury Collection hotel features 167 elegant guest rooms and three lively food‑and‑beverage venues. Our roof‑top bar team seeks welcoming, creative and polished team members with a heart of service, who are authentic, humble and innovative operators driven to anticipate needs and exceed expectations.

Responsibilities

• Provides prompt and courteous food service to restaurant customers under general supervision.
• Greets and takes food and drink orders, serves the orders, and accommodates special needs/requests.
• Remains attentive to customers throughout the entire dining experience, adhering to or exceeding service standards.
• Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
• Memorizes menu items, recipes and daily specials to answer questions and make recommendations.
• Maintains cleanliness standards in the restaurant, wait station and kitchen service area to satisfy state and local health board requirements.
• Controls allocated guest checks by following established procedures and documenting required information.
• Receives proper payment from guests and ensures accuracy of the guest check and method of payment.
• Attends all pre‑meal and departmental meetings in person to enhance communications and gain knowledge of products, service and facility.
• Responds to customer inquiries and comments in person and on the phone, providing timely and knowledgeable information.
• Presents a clean and professional appearance at all times.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.

Requirements

• Education: High school education or equivalent.
• Experience: Previous experience in a similar position of 3 months or longer.
• Knowledge and Skills:
  • Basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
  • Standard cash‑handling procedures.
  • Fluent in oral and written English.
  • Vision ability to clearly see detailed guest checks, computer printouts, written instructions and to observe the entire restaurant in dimly lit conditions.
  • Manual coordination to punch buttons, grasp items, and balance and carry trays loaded with food and beverages.
• Physical Demands:
  • Lifting, pushing, pulling and carrying up to 50 lb (including serving trays, carts, tables, chairs, and small equipment) up to 75 % of the time.
  • Balancing, stooping, kneeling, crouching, crawling, reaching, and fingering throughout the shift.
  • Full range of mobility; ability to travel up to 300 ft regularly during the shift.
  • Continuous standing during preparation, service hours, or expediting.
  • Moderate hearing to hear customers, supervisors, and communicate with staff.
  • Excellent vision to ensure product is prepared appropriately.
  • Moderate comprehension and literacy to read use records and special requests.
  • Ability to perform multiple tasks, follow verbal and written instructions, and communicate both verbally and in writing.
  • Highly organized with attention to detail in crowded, noisy situations.
  • Use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Benefits

• Sage hotel & restaurant discounts across the US
• Marriott discounts
• Medical, Vision, & Dental Insurance
• 401K
• Free shift meal