Rock City Food Partner (Full-Time)

About the Role

Rock City Gardens, a one-of-a-kind natural attraction known for breathtaking views, ancient rock formations, and beautiful gardens, is seeking enthusiastic and service-oriented individuals to join our Food & Beverage team. The Food & Beverage Partner serves as a front-line ambassador, delivering memorable dining experiences that enhance each guest’s visit. Whether assisting with quick snacks or full meals, this role plays a vital part in supporting daily food operations while upholding the organization’s Culture of Excellence.

Responsibilities

• Guest Service & Culture
  • Deliver excellent guest service to internal and external customers in alignment with the organization’s mission, culture, and values.
  • Model appropriate guest and partner interactions at all times.
  • Actively engage guests and promote menu items through up-selling to grow sales.
• Food & Beverage Operations
  • Work across all Rock City Gardens food and beverage locations as assigned.
  • Prepare and serve food in accordance with established recipes, portion standards, and quality expectations.
  • Operate the cash register and Point-of-Sale (POS) system, including opening and closing procedures and daily deposits.
• Food Safety & Sanitation
  • Assist in checking and recording food temperatures as required.
  • Follow all health code, food safety, and sanitation guidelines to maintain a high health inspection score.
  • Maintain cleanliness and organization of the dining room, back-of-house areas, and exterior grounds.
• Inventory & Workspace Management
  • Ensure work areas are properly stocked, clean, and organized.
  • Maintain portion control and food quality to minimize waste and loss.
• Teamwork & Compliance
  • Work collaboratively with team members to support efficient operations.
  • Adhere to all company policies and procedures.
  • Perform other duties as assigned by management.

Requirements

• Education & Experience
  • Previous food service experience preferred but not required.
  • Willingness to receive training and develop new skills.
• Certifications
  • Ability to obtain ServSafe Food Handler Certification.
• Knowledge & Skills
  • Ability to display a professional, polite, and engaging image to guests and partners.
  • Effective verbal communication skills in one-on-one and small group situations.
  • Ability to read and understand operational documents.
  • Ability to work effectively in a fast-paced, team-oriented environment.
  • Basic math skills, including the ability to add, subtract, multiply, and divide using units of American money.
• Availability
  • Ability to provide a flexible schedule, including nights, weekends, holidays, and special events as needed.
• Physical Demands & Work Environment
  • Regular use of hands and fingers.
  • Ability to lift and/or move up to 50 pounds.
  • Frequent walking, standing, stooping, kneeling, and crouching.
  • Ability to stand for extended periods during shifts.

About the Company

Mission: To enrich lives through wonder and connection.

• Core Values:
  • Courage
  • Care
  • Wonder
  • Excellence