Robson Ranch Bakery - Lead - Full time

About the role

As an H-E-B Store Department Lead, you'll lead a well-stocked, well-maintained department, while providing superior customer service. You'll also perform supervisory responsibilities, such as scheduling work, and training / developing Partners.

Responsibilities

• Serve as backup to Department Manager and typically work opposite shift to Manager
• Help prepare department work schedules
• Carry out supervisory responsibilities in accordance with policies and applicable laws
• Assist with inventory control; load, unload, and move product
• Train Partners; direct work; address complaints; resolve issues; build / follow up on production plans and their execution
• Assist in all technical areas, as needed
• Perform Representative / Specialist duties frequently
• Provide / coach on superior customer service
• Take orders from customers by telephone or in person
• Answer customer questions regarding products; assist them with selections
• Use suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
• Merchandise products effectively
• Slice, package, label, rotate, and cull products for poor quality
• Comply with department / Store operating procedures
• Clean / sanitize sales floor, display cases, prep areas, and equipment

Department-Specific Responsibilities

Bakery:

• Ensure / oversee effective production planning and execution of supporting processes
• Assist in all technical areas as needed (e.g., baking, frying, and decorating)
• Cull bakery products for poor quality, expiration dates
• Write on cakes with icing per personalized customer requests
• Stores with more than one Bakery Lead: Serve as dedicated Lead for assigned Partners, processes, and responsibilities in either cake / tortilla production or scratch / baking / wrapping as applicable by Store

Beauty:

• Apply advanced knowledge of current trends in beauty for hair care, skin care, and makeup

Deli:

• May oversee a specific area of the business: Service Case, Production, Cheese Shop or Catering
• Assist with inventory control, including planning portion of Fresh Production Planner (FPP); follow up on FPP inventory functions; ensure Perpetual Adjustment Walk (PAW) walks are complete
• Assist with ordering and event order management (EOMs)
• Assist with training on new systems, tools, processes, and product roll-outs; follow up with Partners as needed to reinforce or retrain
• Stores with more than one Deli Lead: Serve as dedicated Lead for assigned Partners, processes, and responsibilities in either back of the house or front of the house Deli operations as applicable by Store

Prepared Foods:

• Serve / package products at customer's request
• Educate customers on preparation / reheating instructions of prepared foods
• Prepackage condiments (sauces, dressings) for prepared food items
• Cut, slice, dice, chop food in preparation for chef

Produce:

• Lead (department): Perform lead responsibilities for the department and may serve as backup to Produce Manager
• Lead (in-store production): Serve as dedicated lead over the in-store production work & Production Partners; spend majority of time with processing team engaged in Daily Sequence of Tasks

Texas Backyard:

• Strong knowledge of nursery field
• Strong knowledge of plant and chemical recommendations
• Ability to complete Texas Nursery & Landscape Association training (H-E-B internal training)
• Keep up with current nursery field-related trends

Qualifications

Age Requirement: 18+

Education: Associate's degree (AA), or equivalent from two-year college or technical school or 6+ months of related experience and / or training, or combination of equivalent education / training

Licenses/Certifications: Completion of Company Orientation, food safety and sanitation training, and eCommerce Online Ordering training

Knowledge, Skills & Abilities

• Expert knowledge of department production stations, including quality standards, set-up, operation, cleaning, and maintenance of all equipment
• Ability to read and interpret documents (e.g., safety rules, operating / maintenance instructions, production planners, procedure manuals)
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or Partners
• Ability to apply common sense / understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Communication and interpersonal skills

Physical Demands & Working Conditions

Function in a fast-paced, retail environment, in detailed and precise tasks. Work with Customers, staying attentive to their needs.

Bakery: Constantly reach at waist, grasp. Frequently stand, walk, reach at shoulder, bend. Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction. Occasionally be exposed to wet, cold, hot conditions, loud noise. Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs.

Beauty / Drugstore / General Merchandise: Constantly reach at waist, grasp. Frequently stand, walk. Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements. Occasionally be exposed to wet conditions, loud noise, ambient temperatures. Cosmetics: Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs. Drugstore: Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs. General Merchandise: Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbs.

Dairy / Frozen / Grocery: Constantly reach at waist, grasp. Frequently stand, walk. Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements. Occasionally be exposed to wet, cold conditions, loud noise. Dairy: Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs. Frozen: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs. Grocery: Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs.

Deli: Constantly reach at waist, grasp. Frequently stand, walk, stoop. Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements. Occasionally be exposed to wet, cold, hot conditions, loud noise. Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs.

Entertainment / Nature's Harvest: Constantly reach at waist, grasp. Frequently stand, walk. Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements. Occasionally be exposed to loud noise. Entertainment: Demonstrate the ability to lift 45 lbs, and manage in excess of 55 lbs. Nature's Harvest: Demonstrate the ability to lift 60 lbs, and manage in excess of 55 lbs.

Floral: Constantly reach at waist, grasp. Frequently stand, walk. Frequently be exposed to cold conditions. Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements. Occasionally be exposed to wet, cold, hot conditions, loud noise. Demonstrate the ability to lift 55 lbs, and manage in excess of 45 lbs.

Seafood: Constantly reach at waist. Frequently stand, walk, pivot, push / pull with arms, grasp. Frequently be exposed to wet and cold. Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion. Occasionally be exposed to hot conditions, loud noise, ambient temperatures. Demonstrate the ability to lift 50 lbs, and manage in excess of 25 lbs.

Showtime: Constantly stand, reach at waist, grasp. Frequently stand, walk, pivot, push / pull with arms, grasp. Occasionally walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, pinch, perform fine motor movements. Occasionally be exposed to loud noise. Demonstrate the ability to lift 25 lbs, and manage in excess of 45 lbs.

Texas Backyard: Constantly reach at waist, grasp. Frequently stand, walk. Frequently be exposed to ambient temperatures. Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements. Occasionally be exposed to wet conditions and loud noise. Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs.

While there may be exceptions, the measurements noted are generally defined as—Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day.

It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.