Robotics Systems Engineer II, Amazon Robotics - Tech Deployment

Join Amazon's Robotics (AR) Technology Deployment team within the Amazon Robotics (AR) organization to deploy robotics across North America's fulfillment network. In AR TD, we deploy leading-edge industrial robotics and customer fulfillment technologies across North America's Stores operations. We raise the bar on the speed, quality, and cost of deploying industrial technologies at scale, functioning as the field team who plan, execute, and launch the technologies developed by our internal design and product strategy partners in AR.

About the role

As a Systems Engineer in AR TD, you will oversee large-scale project planning, installation, and launch of industrial automation technologies across Amazon’s growing Stores network. This field engineering position demands strong technical skills for deploying robotic equipment, including mechanical and electrical systems, network configurations, and software coordination. The ideal candidate has experience with complex electro-mechanical and network systems, large-scale installations, and system troubleshooting.

You will work with cross-functional partners across Amazon Fulfillment Technology & Robotics engineering, safety, product strategy, software, supply chain, third-party installers, contracted deployment engineers, construction teams, and internal operations customer teams. You will serve as the lead on-site project manager, providing technical oversight for the installation of Amazon-designed automation equipment.

This Systems Engineer position is an individual contributor role, influencing and leading stakeholders from planning through go-live of each project. Project durations vary from a few days to several months. This is a travel-based role, requiring up to 75% or more travel across North America.

Responsibilities

• Own multiple simultaneous deployments of a single technology across multiple sites or oversee multi-technology deployments within a single site, delivering within documented standards.
• Balance experience in working with high-complexity industrial technologies and complex, multi-dependency project management.
• Proactively take independent initiative in improving system performance and handling end-to-end deployment.
• Drive continuous improvement ideas into the deployment cycle time (safety, quality, and productivity) and share engineering design feedback with hardware engineering and product teams to simplify installation.
• Build relationships and capture and synthesize the voice of the customer.
• Manage the tactical deployment of large-scale industrial automation technologies, ranging in technical complexity and product maturity from early alpha/beta to mature Generally Available.
• Own the tactical execution (onsite coordination of installation and acceptance testing) to achieve the target “go-live” date for each project assigned.
• Collaborate with hardware engineering, technical program managers, product managers, and internal customers (including site maintenance and operations teams) to convert technical requirements into refined deployment execution documents (schedules, Standard Operating Procedures, dependencies, etc.).
• Improve operational metrics and team processes through automation and optimization.
• Independently resolve difficult technical problems during deployment, considering operational burden and making appropriate trade-offs between time, quality, and resources.
• Create and improve standard work documents and operational guidebooks, and work toward automating or improving team processes.
• Influence internal and partner teams toward meeting team-level goals.
• Develop subject matter expertise in one or more deployment domains.
• Mentor junior engineers and participate in technical assessments.
• Drive operational excellence initiatives with measurable results.

Requirements

• Lift and move totes up to 49 pounds each.
• Regular bending, lifting, stretching, and reaching both below the waist and above the head.
• Walking in the fulfillment center and around the area with great frequency; facilities are over a quarter mile in length.
• Ability to stand/walk for up to 10-12 hours.
• Work in environments with variable noise levels, lighting conditions, and temperature variations.
• Able to access all areas of the building (ascending and descending ladders, stairs, gangways safely and without limitation).
• Travel domestically 75% or more a year.

Qualifications

Basic Qualifications

• Bachelor's degree.
• Experience with robotics work cells and their control systems, or experience interpreting, modifying, and developing mechanical and electrical drawings.
• Demonstrated ability to work with PLCs, SCADA systems, and network infrastructure.
• 5+ years of experience in troubleshooting robotics systems or other complex mechanical-electrical or networked systems to resolve escalations, including quality hand-off, live order testing, operational readiness testing, and monitoring system performance.
• 5+ years of experience in project management related to the deployment, retrofits, or technical maintenance of large-scale industrial robotics.

Preferred Qualifications

• Experience working in a 24/7 production environment.
• Experience working with and managing third-party vendors.
• MBA or graduate degree in engineering or STEM field.
• 5+ years of experience with machine Overall Equipment Effectiveness and Key Performance Indicator metrics tools (such as Tableau).
• Experience/certifications in Six Sigma, lean manufacturing, and/or PMP.
• Excellent business communication skills and the ability to communicate effectively with both technical and non-technical stakeholders to leadership 2+ levels above.

Benefits

• Medical, Dental, and Vision Coverage.
• Maternity and Parental Leave Options.
• Paid Time Off (PTO).
• 401(k) Plan with company matching.
• Sign-on payments and restricted stock units (RSUs).
• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and option for Supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• Parental leave.

Pay

• USA, MA, North Reading: $129,200.00 - $174,800.00 USD annually.
• USA, MA, Westboro: $129,200.00 - $174,800.00 USD annually.
• USA, TN, Nashville: $122,800.00 - $166,100.00 USD annually.
• USA, TX, Austin: $129,200.00 - $174,800.00 USD annually.
• USA, WA, Bellevue: $129,200.00 - $174,800.00 USD annually.
• USA, WA, Seattle: $129,200.00 - $174,800.00 USD annually.

About the team

Are you inspired by invention? Is problem-solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? The Tech Deployment (TD) team within Amazon Robotics (AR) is a smart, collaborative group of enthusiastic doers who work passionately to apply advances in robotics and software to solve real-world challenges. We invent new improvements every day and provide the tools and support you need to invent with us in ways that are rewarding, fulfilling, and fun.

AR Tech Deployment enables the delivery of large-scale automation technologies designed and manufactured by Amazon. The team is multi-disciplinary, consisting of Field Deployment Engineers, Controls Engineering, Design for Deployment, Product Single Threaded Leaders, and a Program Management Office team. We collaborate on enabling the delivery of new technologies and packaging solutions that delight our customers and improve safety, quality, and costs within Amazon fulfillment processes. The team is geographically located across four North America hub locations, directly impacting high-priority goals set each year for Amazon’s senior leadership.