Robotics Implementation Lead

About the role

The Robotics Implementation Lead is responsible for planning, directing, and optimizing the deployment and performance of robotic cleaning solutions across customer sites. This role owns end-to-end implementation strategy, including evaluating operational impact, determining deployment approaches, and ensuring successful adoption aligned with business objectives.

Essential Duties and Responsibilities

• Lead remote and in-person training for field teams using a train-the-trainer methodology, ensuring successful adoption of robotics solutions and operational readiness across sites.
• Assess site conditions and determine the appropriate deployment approach, including go/no-go recommendations based on operational readiness, risk, and business impact.
• Drive initial robot deployments, including mapping, validation, and performance optimization, while determining corrective actions needed to support successful implementation outcomes.
• Lead onsite implementation activities and act as a primary decision-maker during deployment and early-stage operational issues.
• Serve as the Robotics Subject Matter Expert (SME), providing strategic guidance on deployment, operation, troubleshooting, and optimization.
• Analyze robot performance data, identify trends or issues, and determine actions necessary to improve operational efficiency and deployment success.
• Document performance metrics and synthesize findings into recap reports, recommendations, and actionable insights for leadership.
• Identify technical and operational risks and independently determine mitigation strategies to support successful deployment and sustained site performance.
• Partner cross-functionally to support additional robot testing when coverage gaps arise, ensuring continuity of robotics operations and identifying opportunities to improve implementation effectiveness and operational performance.
• Support customer-facing robot demonstrations and solution discussions as needed, providing subject matter expertise and recommending deployment approaches based on business needs and operational fit.
• Communicate clearly with stakeholders by providing deployment updates, elevating risks or issues, and sharing recommendations to support informed decision-making and successful adoption.

Knowledge, Skills, and Competencies

• Strong understanding of cleaning operations, equipment, and their impact on site readiness, deployment success, and operational performance.
• Familiarity with robotic cleaning systems, including deployment, optimization, troubleshooting, and performance analysis.
• Strong communication skills, with the ability to provide clear recommendations, influence stakeholders, and support cross-functional alignment; bilingual English and Spanish preferred.
• Strong analytical, problem-solving, and decision-making skills, with the ability to identify issues, assess risks, and determine appropriate solutions.
• Detail-oriented and proactive, with the ability to manage multiple priorities and drive continuous improvement.
• Ability to work independently, exercise sound judgment, and collaborate effectively across functions in a dynamic environment.

Education Qualifications/Job Experience Requirements

• Associate or bachelor’s Degree in a related field.
• 3+ years of experience in robotics implementation, operations, or a related field, preferably within the janitorial, building maintenance, or service industry.
• Bilingual proficiency in English and Spanish is strongly preferred.
• Experience in commercial cleaning, including knowledge of cleaning protocols, equipment, and operational environments.
• Experience supporting or coordinating retail cleaning operations in high-traffic environments.
• Hands-on experience with emerging technologies, particularly robotic cleaning systems.
• Strong analytical and observational skills, with the ability to assess operational conditions and identify opportunities for improvement.
• Strong communication skills, with the ability to clearly convey recommendations, updates, and implementation priorities to a variety of stakeholders.
• Detail-oriented and proactive, with the ability to manage competing priorities and support successful implementation outcomes.