Robotics Field Service Technician

About the role

Radwell International is seeking a highly skilled Robotics Field Service Technician to join our Production team. This position combines hands-on bench repair work with customer-facing field service responsibilities, supporting industrial robotic systems and automation equipment both in-house and at customer facilities. The ideal candidate has experience working with industrial robotics, automation systems, controls, and PLCs, and enjoys troubleshooting complex technical challenges. This role offers the opportunity to work with leading robotic platforms, travel to customer sites, and play a direct role in helping customers minimize downtime and maximize operational performance. Employees work with robotic systems, industrial automation equipment, electrical controls, diagnostic tools, and repair equipment. Frequent standing, walking, lifting, bending, reaching, and repetitive hand movements are required. Travel to customer facilities is a regular component of this role. Employees must comply with all Radwell safety requirements and wear appropriate personal protective equipment when required.

Responsibilities

• Perform bench-level troubleshooting, repair, testing, and refurbishment of industrial robotic systems and automation equipment
• Travel to customer facilities to install, troubleshoot, repair, maintain, and support robotic systems
• Diagnose mechanical, electrical, and control system issues using oscilloscopes, multimeters, function generators, and other testing equipment
• Perform component-level repairs, including soldering and replacement of electronic and mechanical components
• Test and verify functionality of repaired units to ensure proper operation and reliability
• Perform preventive maintenance, inspections, cleaning, lubrication, and system evaluations
• Identify root causes of failures and implement corrective actions to improve equipment reliability
• Install replacement components and perform system reinitialization, setup, and debugging activities
• Maintain accurate documentation of repairs, service activities, parts usage, labor, and technical findings
• Order required repair components and monitor repair progress within company systems
• Provide technical support related to robotic system setup, installation, operation, and maintenance
• Assist customers with troubleshooting and technical guidance during field service visits
• Support emergency service requests and time-sensitive customer needs when required
• Follow workplace organization, cleanliness, and 5S standards
• Operate forklifts, cranes, or material handling equipment when necessary
• Communicate effectively regarding repair status, project progress, and technical concerns

Requirements

• Strong understanding of industrial robotics systems and automation environments
• Hands-on troubleshooting experience with robotic systems, controls, drives, servos, and industrial automation equipment
• Strong customer service and communication skills
• Ability to work independently in both field and shop environments
• Strong mechanical and electrical diagnostic skills
• Demonstrated commitment to workplace safety
• Professional appearance and customer-facing demeanor
• Ability and willingness to travel extensively, including overnight and multi-site assignments
• Valid