Robotics Account Manager

Summary

The Engineered Systems team is responsible for identifying, scoping, negotiating, and ensuring execution of robotics and automation projects for LiftOne and BlueSkye. This role will support the development of a multiyear pipeline of large-scale automation projects that will expand the product and service offerings LiftOne and Blueskye will bring to market. Additionally, this individual provides support to the Director, Engineering Solutions and is responsible for actively engaging with target systems accounts and acting as the customer's trusted partner in the sales process and through delivery of the sold product.

Essential Functions

• Systems Account Management – Build and maintain relationships with existing and target accounts through regular touchpoints (phone, virtual meetings, site-visits), understanding customer's needs, providing proactive solutions, addressing concerns, and providing ongoing recommendations for additional services.
• Customer Assessments (Data Collection) – Assess the specific needs of the customer and collect necessary data to generate a systems solution, including understanding the customer's current operations, identifying pain points or inefficiencies, and strategizing how to solve a customer's challenges or improving processes.
• Solution Proposals – Based on collected data and needs assessment, work with an assigned solutions engineer and (my role) to develop a customized solution proposal, determining system flow, product selection, cost savings, operational efficiency, and improved safety measures.
• Customer Proposals – Work with the systems team (solutions engineering, my role, and implementation) to provide accurate proposals to the customer, including process flows, pricing, implementation schedules, and ROI calculations.
• Order Process Management – Manage the ordering process, including order submission to sales support, management of vendor quotes, coordinating with internal teams and vendors for handoff to project management, and change orders.
• Systems Delivery – Stay engaged in the delivery of the material handling system and ensure the installation and implementation are handled to the customer's satisfaction. Participate in site acceptance testing with the project management team to certify all criteria of the sold system are fulfilled.
• Systems Aftermarket Support – Work with the local branch to provide an aftermarket strategy to the customer during the sales process, developing a customized site aftermarket plan to include parts and service support that will be transitioned to the operations team at delivery.
• Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and Experience

• Bachelor degree.
• Exceptional presentation, interpersonal, relationship development, analytical, problem-solving and communication skills with the ability to present at the senior most level in the business.
• Team player comfortable working with people from diverse cultural backgrounds, within a cross-border/virtual team environment.
• A willingness to embrace change, to keep an open mind.
• Travel up to 75%.

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• Frequently required to sit.
• Must frequently lift, carry, push, pull and/or otherwise move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

• Depending on site location, the employee may be exposed to moving mechanical parts and equipment.
• May occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration.
• May occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock.
• The noise level in some work environments is occasionally loud.