Robotics Account Manager

About the role

The Engineered Systems team is responsible for identifying, scoping, negotiating, and ensuring execution of robotics and automation projects for LiftOne and BlueSkye. This role supports the development of a multiyear pipeline of large-scale automation projects that will expand the product and service offerings LiftOne and Blueskye will bring to market. Additionally, this individual provides support to the Director, Engineering Solutions and is responsible for actively engaging with target systems accounts and acting as the customer’s trusted partner in the sales process and through delivery of the sold product.

Responsibilities

• Systems Account Management — Build and maintain relationships with existing and target accounts through regular touchpoints (phone, virtual meetings, site-visits); understand customer’s needs; provide proactive solutions; address any concerns; provide ongoing recommendations for additional services.
• Customer Assessments (Data Collection) — Assess the specific needs of the customer and collect necessary data to generate a systems solution; understand the customer’s current operations; identify pain points or inefficiencies; strategize how to solve a customer’s challenges or improving processes.
• Solution Proposals — Based on collected data and needs assessment, work with an assigned solutions engineer to develop a customized solution proposal, including system flow, product selection, cost savings, operational efficiency, and improved safety measures.
• Customer Proposals — Work with the systems team (solutions engineering, implementation) to provide accurate proposals to the customer, including process flows, pricing, implementation schedules, and ROI calculations.
• Order Process Management — Manage the ordering process including order submission to sales support, management of vendor quotes, coordinating with internal teams and vendors for handoff to project management, and change orders.
• Systems Delivery — Stay engaged in the delivery of the material handling system and ensure installation and implementation are handled to the customer’s satisfaction; participate in site acceptance testing with the project management team to certify all criteria of the sold system are fulfilled.
• Systems Aftermarket Support — Work with the local branch to provide an aftermarket strategy to the customer during the sales process; develop a customized site aftermarket plan to include parts and service support that will be transitioned to the operations team at delivery.
• Other duties as assigned.

Qualifications

• Bachelor's degree.
• Exceptional presentation, interpersonal, relationship development, analytical, problem-solving and communication skills with the ability to present at the senior most level in the business.
• Team player comfortable working with people from diverse cultural backgrounds, within a cross-border/virtual team environment.
• A willingness to embrace change, to keep an open mind.
• Travel up to 75%.

Work environment

While performing the duties of this job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles, outside weather conditions, vibration, wet and/or humid conditions, toxic or caustic chemicals, extreme cold, extreme heat, and risk of electrical shock. The noise level in some work environments is occasionally loud.

Physical demands: While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and/or otherwise move up to 25 pounds. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

This job has no supervisory responsibilities.