Robotics Account Manager

About the role

This role supports the development of a multiyear pipeline of large-scale automation projects that will expand the product and service offerings LiftOne and BlueSkye bring to market. The individual provides support to the Director, Engineering Solutions and is responsible for actively engaging with target systems accounts and acting as the customer’s trusted partner in the sales process and through delivery of the sold product.

Responsibilities

• Systems Account Management – Build and maintain relationships with existing and target accounts through regular touchpoints (phone, virtual meetings, site visits), understand customer needs, provide proactive solutions, and address concerns; recommend additional services.
• Customer Assessments (Data Collection) – Assess customer needs and collect data to generate a systems solution by understanding current operations, identifying pain points or inefficiencies, and strategizing solutions to challenges or process improvements.
• Solution Proposals – With an assigned solutions engineer and team, develop customized solution proposals including system flow, product selection, cost savings, operational efficiency, and improved safety measures.
• Customer Proposals – Work with the systems team (solutions engineering, implementation) to provide accurate proposals covering process flows, pricing, implementation schedules, ROI calculations.
• Order Process Management – Manage the ordering process including submission to sales support, management of vendor quotes, coordination with internal teams and vendors for handoff to Project Management, and handling change orders.
• Systems Delivery – Stay engaged in delivery of the material handling system to ensure installation and implementation meet customer satisfaction; participate in site acceptance testing with the project management team to certify all criteria of the sold system are fulfilled.
• Systems Aftermarket Support – Work with the local branch to develop a customized site aftermarket plan including parts and service support that will transition to the operations team at delivery.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree.
• Exceptional presentation, interpersonal, relationship development, analytical, problem-solving and communication skills with the ability to present at the senior most level in the business.
• Team player comfortable working with people from diverse cultural backgrounds, within a cross-border/virtual team environment.
• Willingness to embrace change and keep an open mind.
• Travel up to 75%.

Workplace Requirements

Physical Demands

The employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and/or otherwise move up to 25 pounds. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

Depending on site location, the employee may be exposed to moving mechanical parts and equipment; high, precarious places; fumes or airborne particles; outside weather conditions; vibration; wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat; and risk of electrical shock. The noise level in some work environments is occasionally loud.