Robotics Account Manager

About the role

We're a family-owned company under our fourth generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed. LiftOne invests in people, facilities and innovative technology as part of the essential role we play in supporting our country's supply chain and enabling critical goods to be delivered to homes and businesses.

Responsibilities

• Systems Account Management - Build and maintain relationships with existing and target accounts, regularly touchpoints (phone, virtual meetings, site visits), understand customer needs, provide proactive solutions, address concerns, provide ongoing recommendations for additional services.
• Customer Assessments (Data Collection) - Assess the specific needs of the customer and collect necessary data to generate a systems solution, understanding the customer's current operations, identifying pain points or inefficiencies, strategizing how to solve a customer's challenges or improve processes.
• Solution Proposals - Work with an assigned solutions engineer and (my role) to develop a customized solution proposal, involving determining product selection, cost savings, operational efficiency, and improved safety measures, creating customer proposals.
• Process Flows - Manage the order process, including submission to sales support, coordination with internal teams and vendors for handoff to Project Management, change orders, systems delivery, and site acceptance testing with the project management team to certify all criteria of the sold system are fulfilled.
• Systems Aftermarket Support - Work with the local branch to provide an aftermarket strategy to the customer during the sales process, developing a customized site aftermarket plan to include parts and service support that will be transitioned to the operations team at delivery.
• Other duties as assigned.

Qualifications

• BS in engineering or similar field preferred.
• Exceptional presentation, interpersonal, relationship development, analytical, problem-solving and communication skills with the ability to present at the senior most level in the business.
• Team player comfortable working with people from diverse cultural backgrounds, within a cross-border/virtual team environment.
• A willingness to embrace change, to keep an open mind.
• Travel up to 75%.

Benefits

We offer great benefits, competitive salaries and opportunities for advancement to all our employees.