Robotic Program Manager

About the role

KBS Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient, and welcoming spaces that support their operations.

Responsibilities

• Take full responsibility for the performance and outcomes of robotic cleaning solutions after deployment, ensuring sustained operational success for their defined area.
• Reinforce and uphold the expected behaviors and standards established during deployment, maintaining consistency across all sites in their defined area.
• Analyze operational data to identify performance trends, recurring issues, and areas for improvement, using insights to guide program enhancements.
• Responsible for targeted initiatives to reduce robotic downtime, improve reliability, and optimize cleaning efficiency.
• Work closely with Operations to identify and address program gaps, assess impacts, and implement retraining as needed to ensure continuous improvement for their defined area.
• Partner with Strategic Account Managers (SAMs) to support accounts where robots are deployed, ensuring client satisfaction and program success.

Requirements

• Bachelor’s degree preferred.
• 5+ years in robotics operations or program coordination.
• Proven experience assuming full ownership of robotic cleaning performance after deployment, including ongoing monitoring and optimization of results.
• Demonstrated ability to reinforce and uphold expected operational behaviors and standards set during deployment, ensuring consistency and compliance across multiple sites.
• Extensive background in analyzing operational data, identifying trends, diagnosing issues, and implementing corrective actions to improve robotic cleaning outcomes.
• Track record of driving initiatives to reduce robotic downtime, enhance reliability, and maximize equipment utilization.
• Strong history of working with Operations teams to identify program gaps, assess impacts, and coordinate retraining efforts for continuous improvement.
• Proven ability to partner with Strategic Account Managers (SAMs) to support accounts where robots are deployed, ensuring client satisfaction and program success.

Skills

• Strong understanding of robotic cleaning technologies and operational best practices.
• Analytical skills for interpreting operational data and driving performance improvements.
• Experience collaborating with cross-functional partners, including Operations and Account Management.
• Excellent communication, organizational, and problem-solving abilities.
• Leads meetings to drive execution and raise standards to align with company goals.

Schedule

• Variable schedule during deployments; standard Monday–Friday outside of deployments.
• Occasional on-call support for urgent issues or critical incidents.
• Ability to travel up to 60% as needed for business requirements.
• Comfortable working in retail, office, and commercial environments.
• Physical ability to support field operations as needed.