Robotic Field Service Engineer - Sourcing Req

Primary Responsibilities

Provide expert guidance to customers, addressing operational concerns, optimizing machine functionality, and implementing solutions to minimize downtime and enhance productivity.

Develop strong communication skills, problem-solving abilities, and a customer-focused mindset to ensure high-quality service and positive interactions.

Diagnose, troubleshoot, repair, and maintain FANUC robots, controllers, electrical control systems, and peripheral equipment to ensure optimal performance and reliability in automated operations.

Investigate, diagnose, document, and resolve operational and process issues in robotic systems as reported by customers or internal service hotlines, ensuring optimal performance and reliability.

Prepare and submit comprehensive daily reports for each assignment, documenting diagnostics, repairs, system performance, maintenance activities, and recommendations.

Ensure accurate reporting to both the customer and FANUC Headquarters to maintain transparency, optimize robot functionality, and support ongoing service improvements.

Comprehensive Training & Development

Participate in hands-on technical training and structured classroom instruction to build expertise in robotic systems, servo motors, and automation technology.

Apply acquired knowledge to diagnose, maintain, and optimize robotic equipment, ensuring precision, efficiency, and reliability in industrial applications.

Equipment & Tool Maintenance

Ensure proper care, calibration, and upkeep of all company-provided robotic equipment, tools, and diagnostic instruments.

High Regional Travel Demand

Requires 80%-90% travel within a designated region, either scheduled or on short notice. Overnight travel frequency depends on location and assignment needs.

Qualifications

• High School diploma or GED.
• An Associate’s degree in a relevant technical field is preferred, but equivalent technical education or related work experience may also be considered.
• Preferably at least three years of professional experience in robotics, automation, manufacturing, or a related technical field.
• Must have or be able to obtain a valid driver’s license and be capable of driving throughout the organization's service area as required for business operations.
• Strong understanding of FANUC robots, controllers, and peripheral equipment, including troubleshooting, programming, and system integration preferred.
• Experience with FANUC application software for programming, troubleshooting, and system optimization preferred.
• Capable of safely lifting, transporting, and maneuvering up to 75 lbs, adhering to proper ergonomic techniques to prevent injury.
• Capable of performing tasks in diverse industrial settings, including manufacturing, automation, and field operations.
• Willing and able to travel within a designated region via auto or air for extended periods (at least 5 hours at a time).
• Adaptable to varying travel schedules, including air travel as needed, while maintaining efficiency and preparedness for on-site operations.

Benefits

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements.

In addition, we offer the following benefits to our employees:

• Medical, Dental & Vision Insurance
• 401(k) Retirement Program
• Life Insurance
• Short-Term & Long-Term Disability Plans
• Tuition Reimbursement
• Wellness Program
• Flexible Spending Accounts
• Employee Assistance Program
• Flexible Benefit Dollars
• Generous Holiday & Vacation Program

More information related to benefits offered by FANUC America can be found at the hyperlink attached here.

Pay

The compensation range for this position is $62,733 - $101,670 per year.

Compensation is based on both salary and other compensation, including potential bonuses.