Robotic Associate Field Service Engineer

Who You Are The Robotic Associate Field Service Engineer provides onsite repair, troubleshooting, programming, and maintenance for FANUC robots and systems, scheduled, on an emergency basis, with the ability to travel on short notice and have the flexibility to work extended hours, including nights, weekends, and holidays, while adhering to company and customer requirements. Reporting to our Hoffman Estates, IL office, the Associate Field Service Engineer will provide support to customers in the Midwest and will be commutable to Indianapolis, IN. The ideal candidate is a customer-focused, problem-solver with a “service first” mindset who has experience with FANUC technology. How It's Done Discuss, diagnose, and repair robot operational and process problems as reported by the customer or technical support hotlineTroubleshoot, repair, and maintain robot mechanical units and controllers and electrical control devicesDocument robot and related equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the systemProvide a daily report to the Service Supervisor/Manager & Dispatch to update status and availabilityComplete customer calls to understand the required parts and software needed for the visitComplete a Field Service Report after each customer call that describes the problem, the corrective action, and details the labor, material, and travel expense costs to provide to the customer and return to FAC for processingMaintain a service tool kit and documentation to facilitate rapid customer responseParticipate in the rotation of the Hot Pager for after-hours service supportCoordinate responsibilities, activities, and schedule with Service Supervisor/Manager to ensure customer satisfaction, proper billing, and collectionsCommunicate frequently with involved FAC employees and customer employees to ensure that expectations are metReturn parts shipped for the service call but not purchased by the customer or defective parts replaced under warrantyProvide telephone-based troubleshooting support to customer employees to resolve robot or related peripheral equipment operational problems on an as needed basisTravel to customer sites with some overnight travel ranging from 2-3 nights per monthFlexibility and willingness to travel extensively to customer locations (~80%) What You Need High School Diploma or GED or Associate’s Degree or equivalent technical education; or equivalent relevant experienceExperience or education in a related environment with robotics integration, installation, or service repairsExperience or education with mechanical, electrical, and pneumatic troubleshooting, teardown, and repairAbility to read and interpret electrical, mechanical, and pneumatic prints and related technical documentationFamiliar with standard machining practices, tooling, fixtures, and gaugesAbility to read and interpret PLC ladder logicMust possess or be able to obtain a valid driver’s license, have a reliable personal vehicle for business use, be legally authorized to rent a vehicle in the United States, and be able to travel throughout the assigned service area as requiredAbility to work independently in customer environments with minimal supervisionAbility to safely lift and handle materials weighing up to 50 pounds What Would Be Even Better Bachelor’s Degree in related fieldCustomer-focused with strong communication and presentation skillsAbility to analyze customer issues and find resolutions quicklyPrevious experience with FANUC robots, controllers, and equipmentKnowledge of older platforms or FANUC CNC controls is a plusAbility to work safely and effectively within OSHA LawsAble to work at customer sites with little direct supervision Joining FANUC means becoming part of a team that values your unique perspective and encourages continuous learning and collaboration. We foster a culture where respect and innovation go hand in hand, and where your contributions help shape the future of automation and robotics. If you're ready to take the next step in your career, we invite you to apply today. We look forward to learning more about you! Benefits We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees: FANUC American is seeking a qualified applicant for an Associate Field Service Engineer role. The pay range for this position is $53,578 - $85,948 per year. The pay range listed is based on both salary and other compensation, including bonuses and profit sharing, that an employee may be paid during their employment with FANUC America. Benefits include medical insurance, 401k savings, paid vacation, vision insurance, dental insurance, tuition reimbursements, disability insurance, life insurance, and paid holidays. More information related to benefits offered by FANUC America can be found at the hyperlink attached here. A compensation package offered to a successful applicant will ultimately be determined by consideration of a variety of factors, including, but not limited to, an applicant’s geographic location, educational attainment, and level of experience. Medical, Dental & Vision Insurance401(k) Retirement ProgramLife InsuranceShort-Term & Long-Term Disability PlansTuition ReimbursementWellness ProgramFlexible Spending AccountsEmployee Assistance ProgramFlexible Benefit DollarsGenerous Holiday & Vacation Program No Sponsorship will be considered for this position Equal Opportunity Employer, including disabled and veterans