Robotic Field Service Engineer

About the Role

The Field Service Engineer will provide FANUC America Corporation customers with onsite repair, troubleshooting, programming, or maintenance services for FANUC robots and related system equipment on an emergency or unscheduled basis. This position requires the ability to travel to customer sites at a moment’s notice and remain onsite for the duration needed to perform troubleshooting and repair, which may involve long hours, nights, weekends, and holiday work. The role requires compliance with FANUC America Corporation and customer schedules, work rules, and conduct standards. The ideal candidate is a customer-focused problem-solver with a “service first” mindset and experience with FANUC technology.

Responsibilities

• Discuss, diagnose, and repair robot operational and process problems as reported by the customer or technical support hotline.
• Troubleshoot, repair, and maintain robot mechanical units, controllers, and electrical control devices.
• Document robot and related equipment performance, failure modes, and reporting results for troubleshooting, repairing, and restarting the system.
• Provide a daily report to the Service Supervisor/Manager & Dispatch to update status and availability.
• Complete customer calls to understand the required parts and software needed for the visit.
• Complete a Field Service Report after each customer call detailing the problem, corrective action, labor, material, and travel expense costs.
• Maintain a service tool kit and documentation to facilitate rapid customer response.
• Participate in the on-call rotation for after-hours service support.
• Coordinate responsibilities, activities, and schedule with Service Supervisor/Manager to ensure customer satisfaction, proper billing, and collections.
• Communicate frequently with FANUC and customer employees to ensure expectations are met.
• Return parts shipped for the service call but not purchased by the customer or defective parts replaced under warranty.
• Provide telephone-based troubleshooting support to resolve robot or related peripheral equipment operational problems.
• Travel to customer sites as required (~80%).

Requirements

• High School Diploma or GED.
• Associate’s Degree or equivalent technical education; or equivalent relevant experience.
• Minimum three years of experience working in a related environment with robotics integration, installation, or service repairs.
• Experience with mechanical, electrical, and pneumatic troubleshooting, teardown, and repair.
• Ability to read and interpret electrical, mechanical, and pneumatic prints and related technical documentation.
• Previous experience with FANUC robots, controllers, and equipment on R30iB and R30iA control platforms.
• Must have or be able to obtain a valid driver’s license.
• Must be able to drive throughout the organization’s service area for business as required.
• Must be able to legally rent and operate a vehicle in the United States and Canada for business travel purposes.

Preferred Qualifications

• Bachelor’s Degree in a related field.
• Customer-focused with strong communication and presentation skills.
• Ability to analyze customer issues and find resolutions quickly.
• Knowledge of older robot controller platforms is a plus.
• Ability to work safely and effectively within OSHA Laws.
• Able to work at customer sites with little direct supervision.

Benefits

• Medical, Dental & Vision Insurance
• 401(k) Retirement Program
• Life Insurance
• Short-Term & Long-Term Disability Plans
• Tuition Reimbursement
• Wellness Program
• Flexible Spending Accounts
• Employee Assistance Program
• Flexible Benefit Dollars
• Generous Holiday & Vacation Program