Robotic Associate Field Service Engineer

Reporting to our Hoffman Estates, IL office, this role provides onsite support to customers in the Midwest and requires commuting capability to Indianapolis, IN. The Associate Field Service Engineer must be available for travel on short notice, including extended hours, nights, weekends, and holidays.

Responsibilities

• Discuss, diagnose, and repair robot operational and process problems as reported by the customer or technical support hotline.
• Troubleshoot, repair, and maintain robot mechanical units, controllers, and electrical control devices.
• Document robot and related equipment performance, failure modes, and reporting results for troubleshooting, repairing, and restarting the system.
• Provide daily reports to the Service Supervisor/Manager & Dispatch to update status and availability.
• Complete customer calls to understand required parts and software needed for the visit.
• Complete a Field Service Report after each customer call detailing the problem, corrective action, labor, material, and travel expense costs.
• Maintain a service tool kit and documentation to facilitate rapid customer response.
• Participate in the rotation of the Hot Pager for after-hours service support.
• Coordinate responsibilities, activities, and schedule with Service Supervisor/Manager to ensure customer satisfaction, proper billing, and collections.
• Communicate frequently with FAC and customer employees to ensure expectations are met.
• Return parts shipped for the service call but not purchased by the customer or defective parts replaced under warranty.
• Provide telephone-based troubleshooting support to resolve robot or related peripheral equipment operational problems.
• Travel to customer sites with some overnight travel ranging from 2-3 nights per month (~80% travel).

Requirements

• High School Diploma or GED, or Associate’s Degree, or equivalent technical education; or equivalent relevant experience.
• Experience or education in robotics integration, installation, or service repairs.
• Experience or education with mechanical, electrical, and pneumatic troubleshooting, teardown, and repair.
• Ability to read and interpret electrical, mechanical, and pneumatic prints and related technical documentation.
• Familiarity with standard machining practices, tooling, fixtures, and gauges.
• Ability to read and interpret PLC ladder logic.
• Must possess or be able to obtain a valid driver’s license, have a reliable personal vehicle for business use, and be legally authorized to rent a vehicle in the United States.
• Ability to work independently in customer environments with minimal supervision.
• Ability to safely lift and handle materials weighing up to 50 pounds.

Preferred Qualifications

• Bachelor’s Degree in a related field.
• Customer-focused with strong communication and presentation skills.
• Ability to analyze customer issues and find resolutions quickly.
• Previous experience with FANUC robots, controllers, and equipment.
• Knowledge of older platforms or FANUC CNC controls.
• Ability to work safely and effectively within OSHA laws.
• Able to work at customer sites with little direct supervision.

Benefits

• Medical, Dental, and Vision Insurance.
• 401(k) Retirement Program.
• Life Insurance.
• Short-Term & Long-Term Disability Plans.
• Tuition Reimbursement.
• Wellness Program.
• Flexible Spending Accounts.
• Employee Assistance Program.
• Flexible Benefit Dollars.
• Generous Holiday & Vacation Program.

Pay

The pay range for this position is $53,578 - $85,948 per year, including bonuses and profit sharing.