Robot Support Associate

About the role

The Robotics Support Associate is responsible to monitor in real-time a fleet of autonomous fulfillment robots, swiftly resolving hardware and software errors, and ensuring optimal flow across the facility. You will partner with frontline operations, Service technicians to achieve daily production goals. You will closely collaborate with Engineering to troubleshoot edge cases, track performance patterns, and drive continuous system improvements.

Responsibilities

• Monitor fleet management interface to ensure continuous, uninterrupted throughput of autonomous systems.
• Track key operational metrics and proactively address bottlenecks.
• Quickly respond to system alerts, physical robot faults, pathing jams, and hardware exceptions.
• Use our tracking system to log detailed fault/bug reports, capturing necessary information to root cause incidents.
• Partner with the appropriate engineering teams to diagnose recurring hardware, software, or sensor failures.
• Participate in root-cause analysis (RCA) sessions and assist in testing or validating new firmware, software patches, and hardware retrofits on the live floor.
• Keep clear line of communication with on the floor operations and Service to achieve daily production goals.
• Enforce safety protocols when operating on the grid and the control mezzanine.

Qualifications

• One or more years of experience in a similar role working in an automated warehouse, manufacturing facility, autonomous fleet monitoring or technical operations environment.
• Comfortable navigating complex software dashboards, fleet management software, and basic hardware diagnostics.
• Strong problem solving and troubleshooting skills; ability to remain calm and decisive during high-volume operational incidents.
• Excellent verbal and written communication skills and ability to work in a fast paced environment involving quickly changing priorities and ability to handle stressful situations.
• Working knowledge of Google Suite.
• Working knowledge of WMS systems.
• Working knowledge of OSHA regulations.
• Dedicated, hard working and quick learner.

Additional Requirements

• Must be able to stand/walk for up to 12 hours.
• Frequent bending, stretching and reaching both below the waist and above the head.
• Warehouse environment with variable noise levels, lighting conditions and temperature variation.
• Occasionally required to lift and/or move up to 20 pounds, frequently lift and/or move up to 40 pounds, and occasionally be required to lift and/or move more than 50 pounds.

Culture

Nimble Robotics, Inc. is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the basis of race, color, religion, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, age, military or veteran status, or any other characteristic protected by applicable state, federal or local laws.