Robot Reconditioner

About the role

The Robot Reconditioner team supports service operations by receiving returned units, evaluating their condition, and restoring them to like-new quality when possible. This role focuses on repairing, reconditioning, and preparing products for resale while ensuring quality standards are met.

Responsibilities

• Receives inbound shipments, unloads trucks, and moves products to designated locations
• Inspects, bench tests, and troubleshoots returned equipment to assess condition and determines disposition
• Accurately log receipts, serial numbers, condition, and other key details in Excel, the Miles database, and related systems
• Disassembles, cleans, repairs, and restores products to like-new condition
• Conducts final testing and quality control checks to ensure product performance
• Packages finished products for shipment
• Follows all company quality standards, work instructions, and build procedures
• Supports a positive work environment through initiative, teamwork, respect, and maintaining a clean workspace
• Cleans and sanitizes work areas, equipment, and returned products (PPE provided)
• Assists in other departments as needed, including assembly and sub-assembly
• Demonstrates flexibility by adapting to changing production demands and priorities
• Able to move between multiple production lines and products throughout the day
• Performs additional duties as assigned

Requirements

• Comfortable working around litter and exposure to cat hair and dander
• Able to stand and walk for extended periods (Up to 8 hours per day)
• Capable of bending, climbing ladders, pushing, pulling, and reaching as needed
• Willing to work in varying temperature conditions
• Able to follow instructions and safely use hand and power tools
• Strong mechanical aptitude and manual dexterity are beneficial
• Maintains a positive, team-oriented attitude
• Organized, detail-oriented, and able to work efficiently
• Comfortable in a fast-paced assembly environment
• Demonstrates a willingness to learn and grow across different areas of the company
• Maintains confidentiality of proprietary information
• Exhibits professionalism in a fast-paced environment with frequent interactions and interruptions
• Buils and maintains strong, cooperative working relationships with team members
• Comfortable working in an environment with office pets (cats and dogs)

What You'll Bring

• Working experience in a manufacturing environment is preferred

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits & Purrks

• Premium Medical/Dental/Vision insurance
• Paid parental leave
• Whisker Parents Program
• 1 day "pawternity" leave for new pet adoption
• Pet Insurance discount
• 401K match
• Flexible spending accounts
• Company-paid short-term disability and life insurance
• Employee Assistance Program (EAP)
• Generous paid time off
• 14 Paid Holidays
• Top-of-the-line equipment
• Pet-friendly office
• Whisker products and swag
• Continuing Education Support
• On-site gym with Peloton
• Referral program

Statement of Inclusivity

We believe different perspectives make Whisker better and strive to create a place where everyone has equal opportunities to thrive.