Roadside Technician

Responsibilities

• Provide a consistently outstanding brand and customer experience through consistent preparation, attitude, and teamwork.
• Maintain the Night Roadside Assistance truck and tools assigned in an organized and clean manner.
• Respond to RAP pages before they expire.
• Maintain personal grooming, hygiene, and uniform standards according to departmental policies.
• Run credit cards, handle cash, and write clear and detailed invoices.
• Able to perform Night Roadside calls, general repairs, and maintenances.
• Able to perform general repairs to electrical systems.
• Obtain and maintain a current N.Y. State inspection license.
• Properly complete the services and/or repairs for which the Technician is trained as assigned by management or their designated representatives (i.e. Roadside dispatcher).
• Complete all work according to the applicable safety requirements and published procedures.
• Maintain an inventory of normal technician’s tools to include screwdrivers, wrenches, socket wrenches, pliers, hammers, chisels and punches, and other tools needed to perform the work which the Technician is trained and not normally inventoried by the Service Department as “special tools, equipment and manuals”.
• Properly use and care for the tools, equipment and manuals provided by the Service Department.
• Participate in and utilize to the best of one’s abilities technical training as assigned by management.
• Produce quality work and strive to keep comebacks at or below the levels set by management.
• Maintain the Night Roadside truck assigned in an organized and clean manner.
• Ensure that customer’s vehicles are returned to them as clean or cleaner as they were prior to being serviced.
• Show common courtesy to all customers and dealership personnel.
• Make every effort to achieve the production objectives set by management.
• Review the technical bulletins and other publications as assigned by management.
• Complete all paperwork needed to support the work done for submissions of warranty repair orders, payroll and other tasks assigned by management.
• Use shop supplies and materials in a practical and economical manner.
• Constructively communicate with other dealership personnel as required to satisfy customer needs.
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers.

Qualifications

• High School Diploma (GED) or equivalent work experience.
• General knowledge of automotive repair in order to perform Night Roadside calls, general repairs and maintenances.
• Able to commute into and out of Manhattan/New York City on a daily basis.
• Ability to withstand the physical requirements of the position.
• Valid Driver’s License.