Roadside Service Driver Technician

What You'll Do

• Respond to emergency service requests
• Identify and resolve mechanical issues
• Provide roadside assistance on member vehicles
• Tow vehicles to specified locations
• Perform electrical, fuel, and other system diagnoses
• Offer customer service to members and other departments
• Advise managers on vehicle or operational issues
• Contribute to minor vehicle repairs on fleet vehicles
• Collaborate with team to achieve departmental and organizational goals
• Incorporate AAA's vision, mission, and values in daily activities

About the Role

At AAA Washington, we provide best-in-class roadside assistance, discounts, and rewards to our members. This role involves providing emergency mechanical assistance, towing, and minor vehicle repairs.

Essential Duties/Responsibilities

• Provide emergency mechanical assistance on member vehicles
• Tow vehicles to specified locations following safety procedures
• Perform electrical, fuel, and other system diagnoses
• Address customer needs and concerns
• Contribute to a positive team dynamic
• Adhere to AAA's vision, mission, and values

Minimum Qualifications

• High school diploma or GED
• Pass and maintain DOT physical requirements test
• 3+ years' work experience in automotive or customer service field
• 1+ years' of demonstrated mechanical aptitude and reasoning
• Meet minimum age requirement for insurability

Prior to Employment

• Valid Washington State driver’s license
• Technical school certification preferred

Preferred Qualifications

• Education and training in batteries, vehicle lockouts, tire changing, and roadside safety

Salary

Hiring Range: $25.30 – $30.35 per hour

Benefits

• Health insurance (medical, vision, dental, and prescription drug)
• Up to 22 days of Paid Time Off (PTO) in the first year
• Eleven paid holidays in addition to PTO
• 401(k) with Employer Match
• Life, Short-Term Disability, and Long-Term Disability insurance
• Flexible Spending Accounts
• On-Demand Pay / Earned Wage Access
• Free Premier RV AAA Washington Membership
• Travel, Insurance, and Membership Discounts and Perks
• Thrive wellness program
• Tax-advantaged commuter benefit
• Free parking
• Financial Literacy Education

Work Environment & Physical Demands

• Safety-sensitive position
• 10-hour shifts with unscheduled overtime
• Regularly balances, bends, kneels, and lifts up to 50 pounds
• May work around moving objects or vehicles
• Requires use of personal protective equipment
• May work in various weather conditions
• May work in parking lots and on the side of the roads and freeways