Roadside Service Driver Technician

What You'll Do

• Respond to emergency service requests
• Identify and resolve mechanical issues
• Provide roadside assistance on member vehicles
• Tow vehicles to specified locations
• Perform electrical, fuel, and other system diagnoses
• Offer customer service to members and other departments
• Advise manager of vehicle or operational issues
• Contribute to minor vehicle repairs on fleet vehicles
• Collaborate with team to achieve department and organizational goals
• Incorporate AAA's vision, mission, and values in daily activities

About the Role

This role is responsible for providing emergency mechanical assistance on member vehicles, such as jump-starts, battery testing, selling and installation of batteries, tire changes, delivering gasoline, lock-out services, and minor vehicle repairs as permissible.

Essential Duties/Responsibilities

• Responsible for providing emergency mechanical assistance on member vehicles, such as jump-starts, battery testing, selling and installation of batteries, tire changes, delivering gasoline, lock-out services, and minor vehicle repairs as permissible.
• Responsible for towing vehicles to specified location following correct safety and towing procedures.
• Perform electrical, fuel or other system diagnosis on vehicles.
• Provide customer service to members and other departments as needed.
• Advise manager of any vehicle or operational issues.
• Contribute to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
• Incorporate AAA’s vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA’s vision mission and values.

Minimum Qualifications

• High school diploma or GED
• Able to pass and maintain DOT physical requirements test
• 3+ years’ work experience in automotive and/or customer service field
• 1+ years’ of demonstrated mechanical aptitude and mechanical reasoning
• Meet minimum age requirement for insurability

PREFERRED QUALIFICATIONS

• Education and training in batteries, vehicle lockouts, tire changing, and roadside safety

Certificates, Licenses, Registrations

• Valid Washington State driver’s license
• Technical school certification preferred

Knowledge, Skills, Abilities

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to operate fleet vehicles, light service vehicles, passenger vehicles, and towing equipment, with both automatic and manual transmissions
• Must have mechanical knowledge and the ability to understand and diagnose a variety of automotive systems
• Competent in MS Office and navigating the internet
• Ability to address multiple demands and competing priorities in a changing environment
• Skilled at working independently; able to prioritize and complete assignments with minimal direction
• Skilled in handling urgent situations professionally and willing to take extra measures when solving problems
• Ability to establish and maintain cooperative working relationships

Salary

Hiring Range: $25.30 – $30.35 per hour

Benefits

• Health insurance (medical, vision, dental and prescription drug)
• Up to 22 days of Paid Time Off (PTO) in the first year
• Eleven paid holidays in addition to PTO
• 401(k) with Employer Match
• Life, Short-Term Disability and Long-Term Disability insurance
• Flexible Spending Accounts
• On-Demand Pay / Earned Wage Access
• Free Premier RV AAA Washington Membership
• Travel, Insurance, and Membership Discounts and Perks
• Thrive wellness program
• Tax-advantaged commuter benefit
• Free parking
• Financial Literacy Education

Work Environment & Physical Demands

• This position is deemed to be a safety-sensitive position.
• The work schedule for this position is 10-hour shifts with unscheduled overtime.
• Work outside in all locations and weather conditions.
• Regularly balances, bends, kneels, and lifts up to 50 pounds, occasionally up to 75 pounds.
• The physical environment is typical of a standard mechanic shop space, in parking lots and on the side of the roads and freeways.
• Frequently required to use personal protective equipment to prevent exposure to hazardous materials.
• May work around moving objects or vehicles and will need to be aware of surroundings for personal safety.