Roadside Support Specialist - Commercial Trucking

Miller Transportation Group is a rapidly growing leader in the transportation industry and has been family-owned and operated since 1912. With headquarters in Mount Holly, New Jersey, we proudly operate several business units: Miller Truck Leasing (the largest privately-held truck leasing company on the East Coast, providing full-service leasing, finance leasing, truck rental, and truck maintenance programs), Miller Dealerships (car and light truck solutions across the Ford, Lincoln, and Subaru brands), Miller Dedicated Services (supports customers in outsourcing their transportation needs by providing vehicles, drivers, fuel, insurance, and industry expertise), and Miller Brokerage Services (on-demand capacity solutions through a network of reliable carriers).

About the role

We are hiring a Roadside Support Specialist - Commercial Trucking for our Miller Truck Leasing division at our corporate headquarters in Mount Holly, NJ. This role is ideal for candidates with prior hands-on experience in diesel vehicle repair and excellent communication skills to assist customers and company drivers experiencing mechanical issues. Great position for retired technicians!

Responsibilities

• Receive in-bound phone calls from Miller Truck Leasing customers and company drivers to diagnose mechanical issues and communicate solutions appropriately
• Enter data into company systems to document incidents and circumstances
• Make outbound phone calls to dispatch appropriate service to customers
• Act as a liaison between the serving location and the customer and/or driver
• Manage multiple breakdown situations on a daily basis
• Handle logistics for off-lease trucks that need maintenance and repairs
• Process invoices as needed for roadside support services
• Perform other duties as needed

Requirements

• Prior hands-on experience in diesel vehicle repair
• Strong focus on customer support and a sense of urgency in fixing problems and coordinating resolutions
• Technical School Degree or Associate’s Degree preferred
• Ability to resolve customer service issues by providing excellent service and ensuring customer satisfaction
• Ability to multi-task on the phone and on a computer simultaneously

Schedule

• Thursday - Saturday from 6:00 PM until 6:00 AM
• Every other Wednesday

Benefits

• Competitive compensation: $65,000-$70,000 salary range
• Medical insurance with HSA and FSA options
• Paid Time Off
• Advancement opportunities
• Robust training
• 401/K with company match