Roadside Assistance Territory Manager - Pennsylvania - Eastern

About the role

AAA Club Alliance is seeking a Roadside Assistance Territory Manager to join their team. This role involves growing and managing relationships with contractors to ensure the delivery of roadside assistance that meets or exceeds quality standards. The territory will cover Chester County, Montgomery County, Coatesville, PA, Downington, PA, West Chester, PA, Malvern, PA, King of Prussia, PA, Conshohocken, PA, Fort Washington, PA.

Responsibilities

• Gathers information/documentation to assist management in determining eligibility for Roadside Assistance (RA) participation.
• Handles or assists in the on-boarding of successful RA candidates after management approval.
• Protects the AAA brand by managing use of the logo at approved facilities and ensuring compliance throughout the lifecycle of the relationship.
• Provides RA facilities with guidance to improve efficiencies and reduce costs.
• Promotes and supports participation in the delivery of various programs including Roadside Assistance by AAR facilities, AAR program by Roadside Assistance providers, and/or the Battery program.
• Conducts training sessions on RA procedures and program standards for approved facilities and their employees.
• Promotes and supports the AAA equipment programs (Network of Savings) among assigned facilities including but not limited to vendors for equipment, uniforms, services, etc.
• Works closely with the Member Relations Department to investigate and make decisions to resolve member complaints within established departmental standards.
• Communicates - verbally and in writing - with AAA Members, Affiliate AAA Clubs, and Contract Facilities regarding Roadside Assistance service-related damage complaints or service issues.
• Inspects Roadside Assistance facilities and equipment as needed to resolve Member issues.
• Develops skills and proficiency to manage projects with minimal supervision, working with Automotive Solutions Management on the development of new programs or enhancements to current programs.
• Attends towing association meetings, trade shows, etc., to maintain a positive working relationship with the towing industry.
• Attends towing association meetings, trade shows, etc., to maintain a positive working relationship with the towing industry.

Requirements

• Bachelor’s Degree; equivalent experience may be considered in lieu of degree.
• 4+ years’ experience in account or vendor management, business consultation, or business ownership role; or 8+ years’ experience in a dispatch role; or 5+ years’ experience in a fleet supervisory role that includes working with vendors/service providers/drivers.
• Experience in complaint handling and arbitration techniques.
• Valid driver’s license and good driving record.

Qualifications

• Experience in managing projects with minimal supervision.
• Experience in developing new programs or enhancing current programs.
• Experience in attending towing association meetings and trade shows.

Skills

• Excellent communication skills (verbal and written).
• Strong problem-solving and decision-making abilities.
• Ability to handle customer complaints and disputes.
• Knowledge of AAA policies and procedures.
• Ability to manage multiple tasks and projects simultaneously.

Benefits

• Starting base compensation: $52,663 to $98,477 annually.
• Paid Time Off accrual beginning day one + 8 Paid Holidays!
• 401(k) plan with a company match of up to 7%.
• Roadside Assistance facilities are provided.
• Robust Healthcare Coverage including Medical, Dental, and Vision Insurance, and Free Life Insurance.
• Flexible Spending Accounts for Dependent Care, Health Care, and Medical Care.
• Employee Assistance and Wellness Programs to promote work-life balance and be a guidance resource for Physical, Financial, Mindfulness, and Community health.
• Tuition reimbursement.
• Free AAA Premier Level Membership and Discounts.

Pay

The starting base compensation for this position is $52,663 to $98,477 annually. For candidates in New Jersey, the salary range is $65,059 to $98,477 annually. Actual pay will be based on factors such as applicant experience and geographic location.

Schedule

The position is work from home but candidate must reside within a commutable distance from the assigned territory. This role will require frequent travel throughout the assigned territory (Eastern Pennsylvania).