Road Maintenance Coordinator

Job Summary

Under direct supervision, the position is responsible for answering incoming breakdown calls and resolving equipment issues with our drivers and vendors. The incumbent is required to make safe, cost-effective decisions to facilitate quick repairs in order to maximize equipment utilization. Must receive management approval for repair expenditures exceeding $500.00.

Key Responsibilities

• Assist company drivers or leased owner-operators with vehicle repairs, tires, fuel, advances and repair instructions by promptly answering incoming calls, gathering necessary information and routing them to company facilities or to an approved vendor for equipment repairs
• Provide follow up to ensure problems have been handled in a timely manner
• Maintain contact with the driver and vendors to ensure the repairs will be completed quickly and update Operations personnel as to equipment status
• Locate the appropriate vendor closest to the breakdown to ensure minimum wait time, competitive pricing, and quality repairs to minimize cost; must receive management approval for repair expenditures exceeding $500.00
• Quickly resolve tire and equipment issues related to breakdown, repair, and roadside assistance to ensure quality and safety of repairs, minimize cost, and maximize equipment utilization

Qualifications

• Minimum Qualifications: High school diploma or GED equivalent with up to 1 year of related experience and/or training OR equivalent combination of education and experience
• Preferred Qualifications: Automotive and/or diesel mechanic knowledge, Ability to adapt to a dynamic work environment and shifting priorities and directives, Ability to effectively transmit, receive, and accurately interpret ideas through various mediums, Ability to process information with high levels of accuracy, Ability to establish and maintain effective relationships with personnel, customers and vendors, Ability to use time and resources efficiently and effectively, Proficient computer skills, including Microsoft Office suite (PowerPoint, Excel, Outlook, etc.), Ability to meet or exceed customer needs and expectations to provide excellent service

Compensation Factors

The compensation factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits

• The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education

• GED (Required)
• High School (Required)

Work Experience

• Transportation/Logistics