Road Logistics Cross Dock Shift Supervisor

About the role

As a Road Logistics Cross Dock Shift Supervisor at Kuehne+Nagel, you will oversee the rapid and efficient transfer of goods from inbound trailers to outbound trailers, ensuring shipments for Less-Than-Truckload (LTL) and Full-Than-Truckload (FTL) forwarding are sorted, handled safely, and dispatched on time to meet customer requirements.

Responsibilities

• Manage daily dock operations, including in-bound unloading, sorting, and out-bound loading of freight, ensuring strict "window time" conformance
• Supervise, train, and mentor a team by managing schedules, performance evaluations, and maintaining key performance indicators
• Update and control customer standard operating procedures and work instructions
• Control optimal inventory level on consumables, tools and personal protective equipment
• Ensure all QSHE security warehouse formats are completed
• Report and act upon safety concerns with warehouse and QSHE management and maintain warehouse as clean as possible and create/honor housekeeping program
• Minimize rehandling of freight by prioritizing direct, head, and sector loading techniques to speed up transit
• Enforce OSHA, DOT, and internal safety protocols, ensuring a clean, organized, and secure dock environment
• Use Warehouse Management Systems (WMS) or Transport Management Systems (TMS) to track shipments, manage inventory, and generate reports
• Act quickly to resolve issues related to damaged goods (OSD - Over, Short, Damaged), delays, and staffing shortages
• Frequently perform physical work, and assist in loading/unloading during peak times

Requirements

• A high school diploma or GED is required; an Associate’s or Bachelor’s degree in Logistics or Supply Chain Management is often preferred
• Bilingual in Spanish and English is needed
• 4+ years of experience in logistics, warehouse, or freight operations, with at least 2 years in a leadership role
• Proficiency in Microsoft Office Suite (MS Excel) and familiarity with logistics software (e.g., SAP, WMS, or TMS)
• C-TPAT experience is needed
• Comfortable in traveling to Mexico once every two months and flexible in extending working hours

Qualifications

• High school diploma or GED is required
• An Associate’s or Bachelor’s degree in Logistics or Supply Chain Management is often preferred
• Bilingual in Spanish and English is needed
• 4+ years of experience in logistics, warehouse, or freight operations, with at least 2 years in a leadership role
• Proficiency in Microsoft Office Suite (MS Excel) and familiarity with logistics software (e.g., SAP, WMS, or TMS)
• C-TPAT experience is needed
• Comfortable in traveling to Mexico once every two months and flexible in extending working hours

Skills

• Leadership and supervisory skills
• Strong organizational and time management skills
• Ability to handle multiple tasks simultaneously
• Attention to detail and ability to follow safety protocols
• Effective communication and interpersonal skills
• Knowledge of logistics and supply chain management principles
• Experience with warehouse management systems (WMS) and transport management systems (TMS)

Benefits

• Great compensation and medical/dental benefits package
• 401(k) retirement savings plan
• Employee discounts
• Tuition reimbursement
• Excellent training programs
• A fun and interesting global work environment

Pay

Compensation details are confidential and not publicly disclosed.

Schedule

Shift work schedule is provided based on business needs.