Road Breakdown Agent

Advantages

• Excellently advantageous pay opportunities
• 1.5x for overtime after 40 hours
• Advancement opportunities available
• Apprenticeship program also available
• Big Blue Brigade (Community Volunteer Program)

Benefits

• Tuition reimbursement program
• Career Currency Program - Earn graduate or college credit (family eligible)
• Positive Caring Culture
• Additional Benefits
• Vision, Critical Illness, Hospital Indemnity, Short Term Disability, Long Term Disability Insurance
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Paid time off, Holiday pay
• Referral bonus
• 401(k) company match of one-half of your first 6% contribution
• Employee stock purchase plan
• On-site fitness facilities at select locations
• Wellness Program
• Employee Assistance Program
• Road Breakdown Agents assist company drivers in repairs, breakdowns, and repair instructions either by routing them to terminals or providing direction for on the road repairs.

Shifts

• 7am-5pm – four 10-hour days with a Saturday or Sunday
• 1pm - 11pm – four 10-hour days with a Saturday or Sunday
• 9pm - 7am – four 10-hour days with a Saturday or Sunday

Job Functions

• Answer telephone breakdown calls reported by company drivers or customers and input related information into the computer system
• Review and authorize all purchases, repairs, and purchase receipts by drivers, tracking of warranty repairs, truck recalls, notifying the Operations department of trucks due for service
• Communicate with repair facilities or repair shops to monitor repair progress, and to close billing charges and purchase order jobs
• Review and approve computer transmitted reports by drivers via satellite communication for on the road repairs
• Receive and send fax requests to shops pertaining to billing or repair instructions
• Cook up with the Operations department routing to get loads to repair shops or to terminals for repairs or downtime
• Communicate with outside terminals through the computer system to notify of repairs needed or check repairs done to designated trucks

Knowledge, Skills, And Abilities

• Knowledge of D.O.T. regulations
• Ability to communicate with drivers, customers, and repair facilities in a professional and courteous manner
• Strong knowledge of both tractor and trailer mechanical training
• Skill in operating a computer terminal
• Strong decision making skills
• Knowledge of U.S. geography
• Skill in typing (35-45 wpm)
• Knowledge of various repair vendors, their capabilities, and locations throughout the U.S. usually gained through practical experience and on-the-job training

Education And Experience

• High school graduate or equivalent experience
• Two to three years transportation industry experience preferred
• One to two years AS400 and/or computer experience preferred
• One to two years mechanical training experience preferred

Physical Requirements

• Seeing and hearing: Read documents, computer screen answer phones, 75-100 % communicate in person
• Standing and walking. 0-24 %
• Climbing, stooping, squatting, and kneeling. 0-24 %
• Dexterity: utilizing phone, typing, and writing. 75-100 %
• Lift more than 0 pounds. 0-24%

Company Information

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate based on an applicant's age. We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

We provide a Privacy Policy (available at https://www.werner.com/privacy-policy/) and to Werner Enterprises, Inc., its representatives, and affiliates (“Werner”) contacting you about your inquiry, and that Werner may collect sensitive information about you to consider your employment as explained further in our Privacy Policy. All information collected will be handled and retained as explained in the Privacy Policy.