Transportation Agent
Massachusetts Convention Center Authority · Boston, MA · 40 mo ago
Business DevelopmentPart-time
ESSENTIAL DUTIES & RESPONSIBILITIES
- Directs, regulates, and prioritizes the movement of vehicular traffic around the facility, including the Ring Road, parking areas, ramps and loading docks. Vehicles include private vehicles, taxicabs, bus service, livery service, and emergency vehicles.
- Directs, regulates, and prioritizes the movement of vehicular traffic accessing the facility from Summer Street.
- Facilitates and aids in monitoring the demand for taxicabs; contacts the Transportation Supervisor with number of taxicabs as needed.
- Allocates parking as required for service and delivery vehicles.
- Maintains access to driveways and dock areas for fire and safety vehicles; challenges unauthorized vehicles, and facilitates the timely removal of vehicles as appropriate.
- Directs visitors and unauthorized vehicles to alternate entrances and/or parking areas as appropriate.
- Aids in data collection activities as needed, including passenger counts for shuttle buses and taxicabs.
Customer Service
- Greets and assists visitors and clients entering the facility.
- Provides instructions to or personally escorts clients to their destination within the facility.
- Responds to questions and requests from visitors, other MCCA departments, clients and subcontractors, and provides appropriate information/directions in a patient, efficient and courteous manner.
- Answers a variety of questions regarding the current event in the facility.
Public Safety
- Affords assistance to the Public Safety department to ensure a safe and secure environment during events.
- Notifies security dispatcher of suspicious persons or activities.
- Ensures that the facility rules and safety standards are followed.
- Responds to emergency situations according to MCCA procedures, emergency evacuation plans, and acts as a member of the emergency response team, as directed.
- In accordance with the MCCA's policy turns in found items to control room, completes appropriate documentation, and assists clients and employees in reporting and locating lost items.