RN Transfer Coordinator Night

Facility: Baylor Scott & White – Temple, TX (onsite)

Department: Transfer Center

Status: Full‑time

About the role

As a Transfer Coordinator RN, you help patients move within the Baylor Scott & White Health System. Your main job is to make it easier for doctors and patients to access our facilities and providers through the Transfer Center, focusing on excellent customer service and higher patient satisfaction.

Responsibilities

• Ensure smooth patient transfers by collaborating with physicians, nurses, and other departments while adhering to laws and regulations.
• Provide excellent customer service both within and outside the organization, being helpful and responsive.
• Follow protocols to gather accurate information from other institutions and physicians in a timely manner.
• Enhance services to all facilities within the system by leveraging gathered information and resources.
• Maintain clear, concise documentation using appropriate forms.
• Manage customer relationships, drive satisfaction among referring physicians, and expand BSWH market share through follow‑up calls, clear communication, and prompt issue resolution.
• Oversee and assist the Transfer Center Room Control Coordinator.

Requirements

• Previous critical care experience (ED, ICU, PACU) required.
• Associate’s degree in a relevant field.
• Minimum of three (3) years of work experience.
• Valid and current Registered Nurse (RN) license.

Skills

• Broad knowledge of nursing and patient‑care standards and procedures.
• Understanding of laws, regulations, and accreditation standards.
• Familiarity with hospital and department policies.
• Knowledge of medical terminology, disease management, and common medications (dosages, effects, side effects).
• Strong communication, critical‑thinking, and problem‑solving abilities.
• Proficiency with Microsoft Office, email, and schedule/payroll management.

Benefits

• Immediate eligibility for health and welfare benefits.
• 401(k) savings plan with dollar‑for‑dollar match up to 5%.
• Tuition reimbursement.
• PTO accrual beginning Day 1.
• Additional benefits may vary based on position type and/or level.

Schedule

Night Shift (7 pm – 7 am) with rotating weekends.